totalqualitymanagement(英文版)(編輯修改稿)
2025-02-05 00:30 本頁面
【文章內(nèi)容簡介】 ty Standards 1. Baldrige Award only US firms can apply 2. Deming Prize open to all panies 3. ISO 9000 Quality Standards for Europe Tools of TQM ? Quality problems are uncovered by using workers and inspectors who conduct tests on products ? People must be trained on the various tools that are available ? W. Edwards Deming PDCA cycle 19 PDCA Cycle (Deming Wheel) 1. Plan a change aimed at improvement. 1. Plan 2. Execute the change. 2. Do 3. Study the results。 did it work? 3. Check 4. Institutionalize the change or abandon or do it again. 4. Act Process Flow Chart Customer drops off car Mechanic makes diagnosis Discuss work with customer Repair Authorized Visible to customer Not visible to customer Repair Not Authorized Customer departs with car Parts avail
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