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merC of CPossible Industrial Era: Conceptual Confinement Help!! ? I find little trust in the anization ? Others are always looking for my weaknesses ? My intellect emotions are not valued ? Relationships are not important Knowledge Era: “Production” through Dialogue ? Values (trust) are key ? I must discover others’ capabilities aspira tions to build upon ? We excel in teaming our petencies to seize opportunities ? Learning enhances earnings Tangible Assets Visible Finance Cash AR PPE External Internal Personal Competence Shortterm Debt Loans Stock Equity Invisible Equity Obligation KarlErik Sveiby Customer Capital Structural Capital Human Capital Key Elements of Knowledge Capital Financial Focus Process Focus Customer Focus Human Focus Renewal Development Focus IC Framework at Skandia Skandia Navigator Model Financial Capital Human Capital Customer Capital Innovation Capital Process Capital Organization Capital Structural Capital Intellectual Capital Market Value Industrial Era Agricultural Era Adam Smith James Watt Henri Fayol Frederick W. Taylor Industrial Era Agricultural Era Industrial Era Agricultural Era A B C Culture of Mistrust Culture of Devaluing Industrial Era Knowledge Era Agricultural Era Master Servant Relationship With One Another EmployerEmployee Concept “+/—” “X” Industrial E