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B, GB, TM)– Control (SMEs, BB, GB, TM)– Realize (Finance, SMEs)Six Sigma Toolsn Define– Process Analysis– Flow Charting– Check Sheets– Fishbone– Pareto Analysis (few important/many trivial)– Cause/Effect diagrams– Failure Mode Effects Analysisn Measure– Process Capability? % nonconforming? Capability Indices– Measurement Systems– Cost of Quality? Detection? Failure– Control Charts? Common vs. special cause variationTools continuedn Analysis– Descriptive Statistics– Inferential Statistics– Probability– Control Charts– FMEA (Failure Mode Effects Analysis)n Improvement/ Implement Tools– Design of Experiments– Simulation– Cost Justification– FMEA– Correlation– RegressionTools ContinuedSix Sigma Project Characteristicsn Connected to business priorities, major importancen Represents major process improvementn Represents major financial improvementn Reasonable scope (36 months)n Defines Quantitative measures of successn Baseline/goals well definedn Importance is clear to the anizationn Support and approval of mgmtn Project teams include stakeholders ( finance)n Each project has a championn SME’s requiredn Problem statementn Data/fact based decision making required, make use of the dataDMAIC application examplen Reduce High monthly variability in surgical services NOI (infinite variables)– Good luck with