survivingkmimplementation(編輯修改稿)
2025-01-26 18:46 本頁面
【文章內(nèi)容簡介】 ferring knowledge” AwwaRF’s 2023 Strategic Plan Workshop on “Knowledge Management for Water Research Organizations” – Cochair April 2023 Global Water Research Coalition Where we are going? ? Linking research munity with end users o Researchers (“State of the science”, practical results, who’s the expert) o Users (What’s needed, practical experience) ? Customer relationship management o Who knows what, who needs what The journey KM evolved from the goal “to exceed customer expectations” Stage 1: Product Focus Research Application Program (1994) “ Bridging the gap between research and implementation” RESEARCH UTILITY APPLICATION RESEARCH APPLICATIONS Standards Seal of Approval Products UserFriendly Information “ Being First” Regulations Getting started: “Research to convince researchers” ? Subscriber survey ? Survey of other research anizations (. benchmarking with peers) ? Barriers assessment ? Innovation science Started small on many fronts “KM into a research context” ? Conducted demonstration projects ? Revised research planning ? Documented benefits of research ? Provided staff education o innovation, barriers to implementation ? Introduced “user friendly” information o summary documents, workshops, etc ... Stage 2 – Customer Focus Senior Account Manager Program (1998) ? Improve personal relationship with lar
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