【文章內(nèi)容簡介】 Style 25 CBJHu801 ?Communication is most successful when styles match –message and metamessage accurately interpreted –both parties are satisfied ?However, different people use different styles ?When styles don?t match, munication can fail –interpretation is not accurate ? pattern is interpreted literally –both parties are frustrated –one or both may feel they have not municated Successful munication depends on mutuality of styles Source: Tannen, Deborah, “You Just Don?t Understand”, Ballantine Books, New York, 1990 Components of Successful Communication 26 CBJHu801 Confusion between intent and effect causes frustration in both parties Source: Tannen, Deborah, “Talking 9 to 5”, Avon Books, 1994 Matc h ClashPatt ern Recogni z ed Not r ecogni z edInt erpre ta ti on Ta k en as fi rst s tepi n r i tualTa k en li ter all yRespon se Continues pattern Cancel s patter nO u tc o m e Intention i sacc ur atel yi nter pr etedIntention i s mi s i nter pr etedExperien c e Sati s facti on Fr ustrationWhen Styles Clash 27 CBJHu801 Missing the ritual aspect of style can cause confusion, frustration and even insult Source: Tannen, Deborah, “Talking From 9 to 5”, Avon Books, 1994。 Tannen, Deborah, “You Just Don?t Understand”, Ballantine Books, New York, 1990 United States: “How are you?” “Fine. How are you?” “Well, my back?s been bad…” Philippines “Where are you going?” “No where. I?m standing here talking to you.” France “Bon jour” “Hey, how?re ya doin?” Style Clash: Examples 28 CBJHu801 ?Listeners receive best when transmission matches their style ?Your can increase effectiveness by –gaining understanding about your listener?s style –expanding personal style to match listener?s style –adapting to audience more realistic than expecting them to adapt to you Expanding your style to match that of your listener(s) will improve your munication Source: DISC Work Style Profiles, (need rest of reference)******* Increasing Your Effectiveness 29 CBJHu801 ? Can You Use This Module? ? How Communication Works ? Communication and Perception ? Styles in the Workplace ? Communicating at Bain ? Understanding Your Individual Style ? Managing Communication at Bain Agenda 30 CBJHu801 Source: DuPraw。 Marcell E and Axner。 Marya “Working on Common CrossCultural Communication Challenges。 Topsfield Foundation, 1997。 Tannen。 Deborah。 “Talking From 9 to 5”。 Avon Books, 1994 Your munication style can impact perception of your petence Sue speaks out in meetings, stating her ideas forcefully, and challenging others Match: Sue is confident Clash: Sue is rude and arrogant ? When styles match, perception of listener is positive ? When styles clash, perception of listener is often negative Communication and Perception 31 CBJHu801 Same situation from another perspective has same result Sue focuses her participation in meetings on supporting others? ideas and asking questions Match: Sue is collaborative Clash: Sue is insecure Source: Tannen。 Deborah。 “Talking 9 to 5”。 Avon Books, 1994 Communication and Perception 32 CBJHu801 Source: Tannen。 Deborah。 “Talking 9 to 5”。 Avon Books, 1994 Perception bees the basis for future action Sue speaks out in meetings, stating her ideas forcefully, and challenging others Match: Sue is confident Clash: Sue is rude and arrogant “Sue has real leadership potential” “I?m not sure Sue?s got what it takes to lead this team” Communication and Perception 33 CBJHu801 Source: Tannen。 Deborah。 “Talking 9 to 5”。 Avon Books, 1994 Sue focuses her participation in meetings on supporting others? ideas and asking questions Match: Sue is collaborative Clash: Sue is insecure “Sue has real leadership potential” “I?m not sure Sue?s got what it takes to lead this team” Communication and Perception 34 CBJHu801 Source: Tannen。 Deborah。 “Talking 9 to 5”。 Avon Books, 1994 ?Your munication often represents your work –judgments about work often inferred from how it is presented –much of that presentation is in the form of talk ?When style doesn?t match norms, work (instead of style) may be judged inadequate ?Missed signals have powerful impact: –reduced personal satisfaction –reduced opportunities to excel –skewed performance assessment In the workplace, your munication style impacts perception of your petence Implications at Work 35 CBJHu801 Source: Tannen。 Deborah。 “Talking 9 to 5”。 Avon Books, 1994 Your munication style can impact perception of your petence Sue speaks out in meetings, stating her ideas forcefully, and challenging others Match: Sue is confident Clash: Sue is rude and arrogant “Sue should be promoted”” “Let?s wait and consider her for next year” Implications in the Workplace: Example 36 CBJHu801 Source: Tannen。 Deborah。 “Talking 9 to 5”。 Avon Books, 1994 Sue focuses her participation in meetings on supporting others? ideas and asking questions Match: Sue is collaborative, has leadership potential Clash: Sue is insecure, can?t lead team “Sue is the one to handle this new project” ?Sue?s not ready to take on this level of responsibility” Implications in the Workplace: Example 37 CBJHu801 ? Can You Use This Module? ? How Communication Works ? Communication and Perception ? Styles in the Workplace ? Communicating at Bain ? Understanding Your Individual Style ? Managing Communication at Bain Agenda 38 CBJHu801 ?Every munity has a munication norm –the “way things are done” ? many styles may be present in group ? dominant style bees group norm ?Workplaces, like other munities, have munication norms –dominant style depends on ? styl