【文章內(nèi)容簡(jiǎn)介】 tion ? Automation System ? Enterprise Network CRM/DW EIP/EKP ERP/SCM GW/KMS ? SI consulting ? SI development ? SI management ? Web consulting ? Web development ? Web management ? eBiz Solutions amp。 Service Web SI Area SI Area NI Area System Area DW/ECRM / CRM EMarketplace SCM ElS GW/KMS ERP CMS Management amp。 Business B2B Marketplace IPS EIP/EKP PMS Partner amp。 Supplier Customer B2E B2C B2M ? eBiz Sector amp。 Solutions 2022 ?? ?? ?? ? ????? ??? ?? ? ????? ?? ???? Consulting eSolution 2022 Web Building ? Web integration ? Publishing ? DB generation Web Design Innovation Optimization Business amp。 IT Strategy Supply Chain Execution ? eBiz Enterprise Management ? SI Business Area ? SI consulting ? SI development ? SI management ? N/W management ? New technology ?Network Integration Network Consulting Network Integration Network Management SI Area NI Area Solution Area SM Area Inter Area Ramp。D Area Consulting Area CRM Forecasting, Opportunity Management, Configuration, Generation …… Forecasting, Customer Care Spare Management ……… Forecasting Personalization Campaign Management Marketing Encyclopedia ERP CMS SCM EIP eStrategy ? Solution amp。 Service SI Development amp。 Solutions Marketing Sales Services OneStop Service 10% 10% 5% 5% BSP ? IT consulting ? IT development ? IT management ? N/W management ? New technology Wireless Inter Web Contents Web Mailing Web SI ? eBiz Solutions amp。 Service BSP Area Inter Area SI Area NI Area Consulting Area BSP MU : (Business Service Provider Management Unit) Inter Area BSP Area SI Area NI Area 55% 15% 20% 10% ? eBiz Solutions amp。 Service Consulting for eBiz eStrategy Consulting. eManagement Consulting eBusiness Restructure Consulting eCRM,eMarketing Consulting eSolution/ eInfra/ eInfra SI consulting amp。 management Network Integration / Automation System IT development amp。 management eSupply chain Management eCustomer Relationship Management Ebiz transformation System ?? ?? , ?? ??? ??? ?? ??? ??? ??? ?? ??? ?? ????? ??? ??? ?? Supply Chain? ??? ?? ?? ?? ? eBusiness Perspective ? eBiz Consulting ? eMarketing amp。 Promotion ? eCreative amp。 Contents ? eBiz SI amp。 Solutions ? eBiz Service Domain eBiz Total Service eCRM function eCustomer Relationship Management Adaptation Analysis Data Gathering ? eBiz Solution analysis _eCRM ? ???? ? ??? ?? ?? ? ??? ??? / ??? ?? ? ???? ?? ? ?? ?? ??? ?? ??? ?? ? ?? ??? ? ??? ?? ???? ????? ???? , ??? ???? ??? ?? ?? ? ??? ????? ???? ?? ? ????? ? ?? ??? ?? ?? ? ?? ???? ? ?? ??? ?? ???? 46% 22% 19% Source: Executive Issues Survey CEO Global Business Study The Alexander Group, Incorporated, ??? ?? ??? ?? ?? ?? ?? ??? ?? ?? ?? 7% 6% ? Summary ? ?? ??? ?? ??? ? CEO? ?? ??? ?? ?? ?? ?? ??? ?? ???? 1 ?? ??? 2 ?? ??? ?? 3 ??? ?? 4 ?? / ? ?? 5 ?? Restructuring 6 ??? ???? 7 ??? (Globalization) 8 ??? ?? 9 ???? (Geopolitical) ?? ? ? 1 ???? ?? 2 ?? ??? 3 ????? ???? ?? 4 ?? ?? 5 ??? ?? 6 ??? ?? 7 ?? Restructuring 8 ??? (Globalization) 9 ????? ????? ?? (ValueAdded Supplier Relationships) ? ? ?? 5. ???? ? ? ? ? 4. ???? 3. ???? 2. ???? 1. ???? ? ?? ??? (?? ??? ) ??? ???? ? ? ??? ???? ?? ??? ???? ? ? ???? ?? Site?? ?? ??? ???? ? ? ???? ?? Site? ?? Site?? ?? ?? (?? ?? ,?? ? )? ??? ???? ? ? ?? ??? ?? ?? ?? /?? ????? ? ? ??? ??? ??? ??? ? ??? ? ? ??? ???? ??? ???? ? ? ?? ??? ??? ?? ??? ???? ? ? ?? ?? ?? ?? ? ??? ?? ?? ?? ? ?? ?? ?? ?? ? ?? ?? ?? ?? ? ?? ?? ??? ?? ? ?? ?? ?? ?? ? ?? ?? ? ?? ?? ? eCRM?? ?? 1 2 3 ? ?????? 2? ???? ???? ? ? ? 90? ?? ??? ??????? ?? ?? ?? ? ???? ?? : ????? 60%??