【文章內(nèi)容簡介】 y attention to the appearance to please the guests.定期走訪客史檔案中的顧客，以良好的對(duì)客交流的服務(wù)形象，取悅客人，為酒店培育一批忠誠的客戶。167。 We will regularly get names of panies from petitor hotels sign boards and followup with direct mail in order to attract them to book their next meeting at the Radisson Hangzhou.定期從同類競爭飯店那里獲取在他們飯店舉行會(huì)議的公司名稱，并以郵件方式與他們?nèi)〉寐?lián)系，爭取吸引他們將下次會(huì)議放在我們酒店進(jìn)行。 BARS 凱泉吧琴韻廊 Objectives: 目標(biāo)Reach total revenue of RMB 1,382, in the Cascade Lounge and RMB 1,172, in the Ivory Bar.指標(biāo)：凱泉吧1,382,，琴韻廊1,172, Strategy策略167。 We will produce attractive tend cards to introduce higher priced specialty drinks用制作精良的卡片來介紹推銷高價(jià)飲品。167。 Live entertainment will be improved提高吧員的現(xiàn)場表演的水準(zhǔn)，以吸引顧客，提高雞尾酒、調(diào)酒制作的觀賞性。167。 Termly visit guest. Pay attention to the appearance to please the guests.建立雪茄客俱樂部，并定期走訪交流，以良好的對(duì)客交流的服務(wù)形象，取悅客人。167。 Each pany can then distribute the vouchers to their own selected accounts, or give to their own executives.與專業(yè)的紅酒供應(yīng)商合作，定期舉辦葡萄酒知識(shí)的培訓(xùn)，每月做好酒的推廣工作，這是增加酒吧收入的最佳捷徑。167。 Booklet of vouchers of 10 meals with the buffet value minus 10% will be sold to the corporate market. Each pany can then distribute the vouchers to their own selected accounts, or give to their own executives.每套可享用十次的咖啡消費(fèi)券、紅酒消費(fèi)券將以免服務(wù)費(fèi)的價(jià)格出售給公司，公司可將這些消費(fèi)券分發(fā)給他們的客戶或員工。167。 Incentive program will be organized to entice staff to sell.實(shí)行員工銷售獎(jiǎng)勵(lì)措施。167。 Promotions will be featured as per attached plan根據(jù)所附的促銷計(jì)劃進(jìn)行餐飲促銷。 ROOM SERVICE 送餐服務(wù) Objectives:目標(biāo)Reach revenue of RMB 837,指標(biāo)：837, Strategy 策略167。 We will introduce a “Dine in your room and watch the movie” concept. A choice of special set menu card will offered.宣傳“房內(nèi)邊用餐邊享受電影電視”的餐飲理念，客人可根據(jù)特制的菜單來進(jìn)行選擇。167。 The Front Desk will inform the Food amp。 Beverage department when a guest has a birthday during his stay. The guest will be offered a cake and a voucher offering a 如果客人在住店期間正值生日，前臺(tái)將通知餐飲部?？腿藢⒌玫揭粋€(gè)生日蛋糕或來餐廳舉辦生日餐，仍贈(zèng)送生日蛋糕且免收服務(wù)費(fèi)。167。 Restaurants will be promoted on the Room Service trolleys. A card will be placed on the trolley informing the guest that the order taker will be glad to make a reservation for him in one of our restaurant. This will be bined with an incentive offering the guest a drink or dessert to eat in the outlet.利用送餐的小推車進(jìn)行餐廳的推銷。一張告知客人訂餐員愿意為他們?cè)谖覀兊娜我徊蛷d訂餐的卡片將放置在小推車上。同時(shí)，各餐廳提供給客人免費(fèi)品嘗的飲料或甜點(diǎn)來吸引客人。 PATISSERIE雷迪森餅房 Objectives: 目標(biāo)Reach a total revenue of RMB 532,指標(biāo)：532, Strategy策略167。 Sales staff in Patisserie will promote our pastries to guests’ panies. 餅房銷售人員上門推銷我們的蛋糕及西餅，向客人進(jìn)行展示。167。 Termly visit guest. Establish own guest resource. Pay attention to the appearance to please the guests.定期走訪客戶，建立公司客戶的銷售渠道，如生日蛋糕，西餅外賣等。以良好的對(duì)客交流的服務(wù)形象，取悅客人。167。 Booklet of vouchers of 10 meals with the buffet value minus 10% will be sold to the corporate market. Each pany can then distribute the vouchers to their own selected accounts, or give to their own executives.每套可享用十次的雷迪森西餅券將以免服務(wù)費(fèi)的價(jià)格出售給公司，公司可將這些消費(fèi)券分發(fā)給他們的客戶或員工。167。 Incentive program will be organized to entice staff to sell.實(shí)行員工銷售獎(jiǎng)勵(lì)措施。167。 Periodic sales statistics will be done and products in the refrigerator will be changed accordingly進(jìn)行周期性的消費(fèi)統(tǒng)計(jì)，并相應(yīng)地更換陳列冰柜內(nèi)的糕點(diǎn)和西餅。 MINI BAR迷你吧 Objectives: 目標(biāo)Reach total revenue of RMB 384,指標(biāo)：384, Strategy策略167。 Showing the mini bar to the guests when bellman take the guests to the rooms. 行李員送客人上房間時(shí)打開迷你吧向客人展示。167。 Periodic sales statistics will be done and products will be changed accordingly進(jìn)行周期性的消費(fèi)統(tǒng)計(jì)，并相應(yīng)地更換迷你吧內(nèi)的食品。 Moon Cake月餅 Objectives: 目標(biāo)Reach total revenue of RMB 3,200,指標(biāo)：3,200, Strategy策略167。 Incentive program will be organized to entice staff to sell.實(shí)行員工銷售獎(jiǎng)勵(lì)措施。97 / 973. Food amp。 Beverage Outlets amp。 Bars Operation Subject餐飲部各餐廳及酒吧的經(jīng)營主題餐廳Outlets經(jīng)營時(shí)段Operation time經(jīng)營主題和內(nèi)容Subject amp。 content客源對(duì)象Market成本率Gross profit收費(fèi)標(biāo)準(zhǔn)/人均消費(fèi)Ave. CoverCaf233。 Le Rendezvous綠蔭咖啡廳216。 6:30am—10:00am216。 餐廳或房內(nèi)零點(diǎn)早餐套餐：中式52元/位、美式70元/位、歐陸式52元/位，日式58元/位，都外加15%服務(wù)費(fèi)Breakfast set menu for inhouse guests: Oriental breakfast 52rmb per pax。 American breakfast 70rmb per pax。 Continental breakfast 52rmb per pax and Japanese breakfast 58rmb per person. All prices are subjected to 15% surcharge.216。 自助早餐步入散客價(jià)（40人以上供應(yīng)）：98元/位外加15%服務(wù)費(fèi)Breakfast buffet for walkin guests (provided to more than 40 guests): 98rmb + 15% surcharge per pax.216。 協(xié)議公司價(jià)、尊榮會(huì)會(huì)員價(jià)為：80元/位外加15%服務(wù)費(fèi)Agreed price and HPG price: 80rmb + 15% surcharge per pax216。 酒店旅游團(tuán)隊(duì)、大型會(huì)議價(jià)為：50元/位凈價(jià)group and meeting price: 50rmb per pax (net)216。 住店客人、商務(wù)散客、尊榮會(huì)會(huì)員、長住客Hotel guest, walkin guest, HPG member or longstay guest.38%216。 人均消費(fèi)58元/位Ave58/pax216。 11:30am—14:30pm216。 11:00am—14:30pm216。 14:30pm—17:30pm216。 周一至周五商務(wù)自助午餐（含一杯軟飲或本地啤酒）：78元/位外加15%服務(wù)費(fèi)Executive Buffet Lunch from Monday to Friday (including one glass of soft drink or local beer): 78rmb + 15% surcharge per pax.216。 周六至周日自助早午餐（含各種果汁、軟飲及本地啤酒）：88元位外加15%服務(wù)費(fèi)Brunch on Saturday and Sunday (including assorted juice, soft drink and local beer): 88rmb +15% surcharge per pax.216。 咖啡休閑時(shí)段48元/位外加15% 服務(wù)費(fèi)Leisure time: 48rmb +15% surcharge per pax216。 住店客、商務(wù)客、家庭消費(fèi)、時(shí)尚人士、自助餐券消費(fèi)、（生日、公司派對(duì)、單位）等團(tuán)體活動(dòng)Hotel guest, businessman, family, modern people and buffet coupon consumption (also can hold birthday party, party and group function)38%216。 人均消費(fèi)70元/位Ave 70/pax216。 人均消費(fèi)80元/位Ave 80/pax216。 人均消費(fèi)48元/位Ave 48/pax216。 17:30pm—22:00pm216。 21:00pm—0:00am216。 周一至周四、周日的自助晚餐（國際自助餐）(含一杯飲料或本地啤酒)：168元外加15%的服務(wù)費(fèi)。216。 周五、周六的自助晚餐（國際自助餐）（含一杯飲料或本地啤酒）：198元外加15%服務(wù)費(fèi) 各種主題的自助餐（國際自助餐） Assorted international buffet (including one glass of drink or local beer): 198rmb + 15% surcharge per pax.216。 燭光夜聚歡樂時(shí)光 根據(jù)時(shí)事、體育活動(dòng)，即時(shí)安排 Happy Hours with live band and function with sport games216。 商務(wù)客、單位團(tuán)體消費(fèi)、入住其它酒店的客人、尊榮會(huì)會(huì)員、自助餐券消費(fèi)Businessmen, group function, guests live in other hotels, HPG member and buffet coupon consumption.216。 商務(wù)會(huì)談、住店客、友人聚會(huì)For business conversation, friend meeting. 38%216。 人均消費(fèi)160元/位Ave 160/pax216。 最低消費(fèi)68元/位免服務(wù)費(fèi)Minimum expense 68/pax Net餐廳Ou