【文章內(nèi)容簡介】 .............................9494 系統(tǒng)軟件到貨驗(yàn)收步驟 ..........................................................................................9494 系統(tǒng)初驗(yàn) ..........................................................................................................................9797 硬件設(shè)備的初驗(yàn) ......................................................................................................9797 系統(tǒng)軟件的初驗(yàn) ......................................................................................................9797 系統(tǒng)終驗(yàn) ..........................................................................................................................9999第七章 培訓(xùn)計(jì)劃 ................................................................................................102102 培訓(xùn)承諾 ......................................................................................................................102102 培訓(xùn)總體計(jì)劃 ..............................................................................................................102102 培訓(xùn)總體目標(biāo) ......................................................................................................102102 培訓(xùn)總體計(jì)劃 ......................................................................................................102102 培訓(xùn)質(zhì)量保障體系 ......................................................................................................103103 目標(biāo) ......................................................................................................................103103 組織機(jī)構(gòu)保障 ......................................................................................................103103 管理手段的保障 ..................................................................................................103103 標(biāo)準(zhǔn)化培訓(xùn)保障 ..................................................................................................104104 資源保障 ..............................................................................................................104104 硬件平臺培訓(xùn) ..............................................................................................................104104 安徽煙草商業(yè)信息管理系統(tǒng)一期工程軟硬件平臺和集成服務(wù)采購－技術(shù)投標(biāo)文件 北京中軟國際信息技術(shù)有限公司 5 培訓(xùn)目標(biāo) ..............................................................................................................104104 培訓(xùn)對象 ..............................................................................................................104104 培訓(xùn)人數(shù) ..............................................................................................................105105 培訓(xùn)方式 ..............................................................................................................105105 培訓(xùn)地點(diǎn) ..............................................................................................................105105 培訓(xùn)內(nèi)容 ..............................................................................................................105105 軟件平臺培訓(xùn) ..............................................................................................................106106 培訓(xùn)目標(biāo) ..............................................................................................................106106 培訓(xùn)對象 ..............................................................................................................106106 培訓(xùn)人數(shù) ..............................................................................................................106106 培訓(xùn)方式 ..............................................................................................................106106 培訓(xùn)地點(diǎn) ..............................................................................................................107107 培訓(xùn)內(nèi)容 ..............................................................................................................107107第八章 技術(shù)支持與服務(wù) ....................................................................................108108 服務(wù)目標(biāo) ......................................................................................................................108108 服務(wù)體系 ......................................................................................................................109109 組織機(jī)構(gòu) ..............................................................................................................109109 人員素質(zhì)要求 ......................................................................................................109109 服務(wù)流程 ..............................................................................................................110110 服務(wù)質(zhì)保期 ..................................................................................................................110110 服務(wù)方式 ......................................................................................................................111111 現(xiàn)場辦公服務(wù) ......................................................................................................111111 現(xiàn)場趕赴服務(wù) ......................................................................................................111111 電話支持服務(wù) ......................................................................................................111111 電子郵件支持 ......................................................................................................112112 遠(yuǎn)程服務(wù) ..............................................................................................................112112 巡查服務(wù) ..............................................................................................................112112 服務(wù)內(nèi)容 ......................................................................................................................112112 日常維護(hù)服務(wù)管理 ..............................................................................................112112 安徽煙草商業(yè)信息管理系統(tǒng)一期工程軟硬件平臺和集成服務(wù)采購－技術(shù)投標(biāo)文件 北京中軟國際信息技術(shù)有限公司 6 故障應(yīng)急響應(yīng)服務(wù) ..............................................................................................11