【文章內容簡介】
To supervise a team of Resource Controller to support efficient operations of the contact center as well as various business lines of the pany as a whole.職責范圍(名稱、定義、該職責所要達到的結果/目標)責任級別(全部/部分/協(xié)助)衡量標準(數(shù)量、質量)業(yè)務類戰(zhàn)略層面戰(zhàn)術層面? To formulate policies and procedures regarding on the Resource Management functions ? To remend tactics as to ensure the effective management and availability of required human res