【文章內(nèi)容簡介】 formation to enter the required information for this question. Please ensure that Hackett staff definitions are used when determining staff mix. Managers Managers are persons primarily responsible for leading a department (or a number of departments) and performing oversight, planning, administrative and personnel functions. A manager is any person that directly supervises staff. Exclude those employees that may have a manager title but do not have any staff reporting to them or performance management responsibility for another employee. Professionals Professionals are persons primarily performing analytical and technical functions. They work in highlyskilled positions, are normally considered professionals, and are typically exempt from overtime. Professionals are typically degreed and may hold certifications. Persons holding a managerial title but having no supporting staff should be considered as professional. Clericals Clericals are persons primarily performing routine data entry, filing, typing and other related administrative tasks. These persons typically work in hourly positions that are normally eligible for overtime.224。 幫助：全職員工當(dāng)量（FTE）：通常在每周40小時(shí)的工作周基礎(chǔ)上計(jì)算。如果一名員工一周工作了20小時(shí)。然而，任何人每周工作時(shí)間超過40小時(shí)，我們?nèi)杂?jì)算為1FTE。 加班時(shí)間不計(jì)算在內(nèi)。在計(jì)算FTE時(shí)。人工成本（全口徑）：需要全口徑計(jì)算，包括加班工資。人工成本是用于補(bǔ)償員工每周40小時(shí)工作的成本，包括：月薪和周薪，加班工資，休假/病假/事假工資，社會保險(xiǎn)、醫(yī)療保險(xiǎn)、健康保險(xiǎn)，撫恤金/退休金，退休計(jì)劃補(bǔ)償，各種獎(jiǎng)金，福利權(quán)利等。備注：不包括股票期權(quán)、因重組支付的一次性遣散費(fèi)、或簽約獎(jiǎng)金。在確定人數(shù)和人工成本（全口徑）時(shí)，可以將積極參與管理（如明確了工作時(shí)間和工作量水平）的獨(dú)立承包商包含在內(nèi)。Hackett公司建議采用提供的FTE工作表分崗位統(tǒng)計(jì)全職員工當(dāng)量（FTE）和人工成本（全口徑）。FET工作表將匯總需要的信息，并用需要的信息回答本題。在確定人員構(gòu)成時(shí)，請確保按照Hackett公司對員工的定義進(jìn)行分類。管理人員：所指員工，主要職責(zé)為：領(lǐng)導(dǎo)一個(gè)部門（或者幾個(gè)部門），并且執(zhí)行監(jiān)督，計(jì)劃，管理和人事管理等職能。管理人員是直接管理員工的人員。不包括那些雖然有經(jīng)理頭銜，但是沒有員工向他們匯報(bào)工作，也不履行員工管理職責(zé)的人員。業(yè)務(wù)專家：指主要從事分析和技術(shù)職能的人員。他們在需要高技術(shù)含量的崗位工作，通常被認(rèn)為是專業(yè)人士，而且不用加班。業(yè)務(wù)專家有特殊的學(xué)歷和資格證書。那些有管理人員頭銜，但沒有下屬員工的人員，應(yīng)被視為業(yè)務(wù)專家。一般職員：指主要從事例行重復(fù)性任務(wù)（如數(shù)據(jù)錄入、檔案管理、打字和其他相關(guān)管理性任務(wù)）的員工。這些人員通常在計(jì)時(shí)工資工作崗位工作，通?？梢约影?。224。 填報(bào)說明：此題由FTE表導(dǎo)入，在調(diào)查問卷中不需要手工填報(bào)。 What are your total outsourcing costs for the process of Travel amp。 Expenses?a) Labor related Outsourcing Costsb) Technology related Outsourcing Costs 差旅和費(fèi)用報(bào)銷流程的外包成本是多少？0a) 與人工相關(guān)的外包成本b) 與技術(shù)相關(guān)的外包成本224。 Help: Outsourcing Costs external costs associated with the delivery of the process or service. Outsourcing costs are typically fees paid to 3rd party firms to manage a process or activity. Labor related Outsourcing Costs: Labor related outsourcing includes the external costs to support process activities that if they were not outsourced would likely be performed by some type of internally staffed positions. Examples include strategic consulting, process level consulting, manual data entry, or other activities in which your organization receives support within a process but has limited to no visibility into the supporting tools utilized by the third party or the number of staff involved. Technology related Outsourcing Costs: Technology related outsourcing includes the external costs to support processes for hosted applications, online content providers and/or online service providers. A hosted application typically resides on the vendor39。s system but is visible and actively utilized by internal staff within your organization. In cases where the third party is providing a package of services for the process including both the hosted application and the support services, the cost should be split between labor and technology related outsourcing costs based on an estimate of the contract value of each of the two services on an individual basis.224。 幫助：外包成本：指因外部單位為本單位提供交易和服務(wù)而發(fā)生的成本。外包成本通常是因其提供過程管理或服務(wù)而支付給第三方的費(fèi)用。與人工相關(guān)的外包成本：指因支持公司交易活動而發(fā)生的外部成本，即使這些業(yè)務(wù)不被外包，也需要公司內(nèi)部某些員工去完成該工作。外包工作的例子有：戰(zhàn)略咨詢、過程咨詢、人工數(shù)據(jù)錄入、以及其他活動；公司在開展這些工作的過程中需要得到支持，但公司沒有應(yīng)用支持工具的顯著能力或者參與員工的足夠數(shù)量。與技術(shù)相關(guān)的外包成本：指因外部單位為本單位提供服務(wù)而發(fā)生的成本；這些服務(wù)包括：應(yīng)用托管服務(wù)、網(wǎng)絡(luò)內(nèi)容提供、在線服務(wù)提供。應(yīng)用托管服務(wù)通常指建立在賣方系統(tǒng)上，但是可見的，而且你單位的內(nèi)部員工經(jīng)常使用。如果第三方采用打包方式同時(shí)提供應(yīng)用托管服務(wù)和技術(shù)支持服務(wù)，該項(xiàng)外包成本必須分解成與人工相關(guān)的外包成本和與技術(shù)相關(guān)的外包成本，分配的基礎(chǔ)是假設(shè)第三方獨(dú)立提供兩種服務(wù)的估計(jì)合同額。224。 填報(bào)說明：此題由總部財(cái)務(wù)相關(guān)部門、地區(qū)公司及地區(qū)公司所屬下級單位填報(bào)。 amp。 Expense差旅和費(fèi)用報(bào)銷實(shí)踐問答 What are your travel and expense volumes? (Volumes refers to the number of transactions processed on an annual basis).a) Electronic Travel expense reportsb) Manual Travel expense reports 一年內(nèi)差旅和費(fèi)用報(bào)銷單的數(shù)量是多少？（交易量是指一年內(nèi)處理的交易數(shù)量）a) 電子報(bào)銷單b) 手工報(bào)銷單 224。 Help：Electronic T amp。 E reports are expense reports which are pleted in an online application or web application by the traveler. Some information may be auto populated from information received from the credit card pany that supplies corporate travel cards. The finance or accounting team does not need to rekey any reports. PC spreadsheets are not considered to be electronic for this example unless they automatically interface into an online application without rekeying of information by a finance team. Manual Tamp。E reports Include all Tamp。E reports which processed manually and are not included in the Electronic volume number.224。 幫助：電子差旅和費(fèi)用報(bào)銷單：是指由報(bào)銷人員通過在線/網(wǎng)絡(luò)系統(tǒng)完成的費(fèi)用報(bào)銷單據(jù)。其中一些信息直接來源于信用卡公司提供的商旅卡，財(cái)務(wù)人員/會計(jì)團(tuán)隊(duì)不需要重復(fù)錄入。電子表格不能作為電子報(bào)銷單，除非這些表格可以直接導(dǎo)入在線系統(tǒng)且不需要財(cái)務(wù)團(tuán)隊(duì)重復(fù)錄入。手工差旅和費(fèi)用報(bào)銷單：所有手工填寫的、未包含在電子單據(jù)中統(tǒng)計(jì)的差旅和費(fèi)用報(bào)銷單。224。 填報(bào)說明：1) 此題由總部財(cái)務(wù)相關(guān)部門、地區(qū)公司及地區(qū)公司所屬下級單位填報(bào)；2) 此題不是填原始單據(jù)的數(shù)量，而是指報(bào)銷人員手工填寫的或通過集中報(bào)銷系統(tǒng)打印的匯總報(bào)銷單據(jù)的數(shù)量。 What percent of travelers plete and submit their expense reports online? (Submissions via are not online unless the file is automatically interfaced without further edits.)？（通過郵件提交的報(bào)銷單據(jù)不在范圍內(nèi)，除非這些單據(jù)可以直接導(dǎo)入系統(tǒng)而不用再做進(jìn)一步編輯。）224。 Help：Please enter the percentage of travelers that enter their expense report information into an online application. The information is typically entered into a travel and expense application provided by the pany and once pleted by the traveler, can be routed for approval or is routed directly to the finance department. No rekeying is required by the finance department. Credit card information may also be prepopulated as part of the functionality.224。 幫助：請?zhí)顚懺诰€錄入報(bào)銷單據(jù)的人員占全部報(bào)銷人員的比例。單據(jù)上的信息，應(yīng)當(dāng)由報(bào)銷人員通過公司統(tǒng)一的報(bào)銷系統(tǒng)（平臺）錄入，并直接提交審批或直接提交給財(cái)務(wù)部門，財(cái)務(wù)部門不需要重復(fù)錄入。作為系統(tǒng)功能的一部分，報(bào)銷人員的信用卡信息也可以自動被提取。224。 填報(bào)說明：1) 此題由總部財(cái)務(wù)相關(guān)部門、地區(qū)公司及地區(qū)公司所屬下級單位填報(bào)；2) 凡是已經(jīng)啟用“集中報(bào)銷系統(tǒng)”的單位，且全部上