五星級(jí)酒店有效溝通培訓(xùn)手冊(cè)(編輯修改稿)
2024-12-08 11:54 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 ay munication is always more challenging than simply telling someone something and hoping he or she understands. To be an outstanding municator, please follow the effective munication cycle. 克服溝通中的障礙需要集中精力并用心。雙向溝通總是比只是簡(jiǎn)單地告訴他人信息并希望他人理解而更具挑戰(zhàn)性。要成為一個(gè)出色的溝通者，請(qǐng)遵循有效溝通循環(huán)。 德信誠(chéng)培訓(xùn)網(wǎng) 更多免費(fèi)資料下載 請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) As you see in the in the cycle, oneway munication is an inefficient and ineffective way to share information and ideas. That’ s because it fails to meet the two basic needs that are part of every interaction – personal and practical needs. 如你在循環(huán)中看到的，單向溝通對(duì)于分享信息及想法是無(wú)效的溝通方法。那是因?yàn)樗鼪](méi)能滿(mǎn)足溝通的 兩種基本需求 個(gè)人需求和實(shí)際需求。 Examples of personal needs 個(gè)人需要的實(shí)例 ： ? People need to feel that they’ re being taken seriously 人們需要感到倍受重視 ? People need to feel involved in the discussion 人們需要感到參與了討論 OPEN 開(kāi)始 CLARIFY 澄清 AGREE 達(dá)成一致 CLOSE 結(jié)束 DEVELOP 發(fā)展 德信誠(chéng)培訓(xùn)網(wǎng) 更多免費(fèi)資料下載 請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) ? People need to feel that they are being listened to and are understood 人 們需要感到被傾聽(tīng)和理解 A good way to meet people’ s personal needs in munication is to use the following key principles 在溝通中滿(mǎn)足人們的個(gè)人需求的一個(gè)好的方法是運(yùn)用以下關(guān)鍵要素 : ? Maintain or enhance selfesteem 保持并提升自尊 ? Listen and respond with empathy 傾聽(tīng)并給予具同理心的反饋 ? Ask for help and encourage involvement 尋求幫助并鼓勵(lì)參與 德信誠(chéng)培訓(xùn)網(wǎng) 更多免費(fèi)資料下載 請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) The key principles are the ‘ keys’ to meeting personal needs in the effective munication. It helps people to feel good about the discussion and themselves. They feel listened to and understood, and they feel as if they are an important part of the munication. 在有效的溝通中這些關(guān)鍵要素是滿(mǎn)足個(gè)人需求的鑰匙。它幫助人們對(duì)溝通過(guò)程和自身感覺(jué)良好。他們感到有人傾聽(tīng)并被理解，并且感到他們是溝通中重要的一部分。 The practical needs are the reason for discussion in the first place. They must be met. Whether you are brainstorming, problem solving or gathering information, the munication cannot be considered a success unless it meets the practical needs. 實(shí)際需求是展開(kāi)討論的原因，這種需求必須得到滿(mǎn)足。無(wú)論是腦力風(fēng)暴、解決問(wèn)題或收集信息，滿(mǎn)足了實(shí)際需求的溝通才是成功的溝通。 In order to meet the practical needs of the munication, the following steps must be taken when we go through the effective munication cycle. 為了滿(mǎn)足溝通中的實(shí)際需求，在我們進(jìn)入有效溝通循環(huán)時(shí)，必須采取以下步驟： i. OPEN with “ What” and “ Why”
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