解決問(wèn)題過(guò)程ppt課件(編輯修改稿)
2025-06-03 01:25 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 – 小組專長(zhǎng)或影響的領(lǐng)域 – Complements job responsibilities – 完成工作職責(zé) – Presents solvable problems – 提供可以解決的問(wèn)題 Second Task: List problems related to Theme 任務(wù) 2：列出與主題相關(guān)的問(wèn)題 Use a Structure Tree to Break Down Into Manageable Problems運(yùn)用結(jié)構(gòu)樹(shù)的方法將管理問(wèn)題細(xì)分問(wèn)題 ? Ask Questions and Prioritize提問(wèn)及排序 What has the problem什么會(huì)有問(wèn)題的？ – What are you having a problem with?你有什么問(wèn)題 – Can you be more specific?你可以更專業(yè)嗎？ – What do you mean by… … ?這 ……對(duì)你以為著什么？ What is the problem?問(wèn)題是什么？ – What is actually happening?現(xiàn)實(shí)中發(fā)生的嗎？ – What bothers you about… ?什么正困擾著你？ – What do you mean by …?這 …對(duì)你意味著什么？ – What specifically is wrong…?典型的錯(cuò)誤是什么？ – What evidence do you have… ?你存在的問(wèn)題？ Third Task: Select One Problem 第三項(xiàng)任務(wù)：選擇一個(gè)問(wèn)題 ? Select the problem to be addressed by the team (consider priority and selection criteria) ? 選擇一個(gè)小組提出的問(wèn)題（考慮優(yōu)先性和選擇的基本標(biāo)準(zhǔn)） Examples of Selection Criteria: 選擇的標(biāo)準(zhǔn)范例： ? Simplicity – how easily can we solve?簡(jiǎn)單－我們解決它的難易度？ ? Speed – How fast can we solve?速度 ……我們解決它所用的時(shí)間 ? ROI – What is the payback？ ROI－可能的回報(bào)？ ? Available resources – Do we have what’s needed to do this job? ? 可利用資源－完成這項(xiàng)工作需要的資源？ ? Control – Is this problem under the influence of the group ? 控制－這個(gè)問(wèn)題受小組的影響嗎？ Identify the problems which have the greatest impact on the Theme 選擇一個(gè)對(duì)主題有最大影響的問(wèn)題 Fourth Task: Clarify and Write a Problem Statement 第四項(xiàng)任務(wù)：明確并寫(xiě)出問(wèn)題陳述 Include “As Is” and “Desired State” Guidelines for problem statements 包括有關(guān)的“現(xiàn)狀”和“目標(biāo)”的問(wèn)題陳述的概要 ? As specific as possible ? 越有針對(duì)性越好 – Observable/Measurable – 可觀察 /可測(cè)量 ? No Causes or Solutions ? 沒(méi)有原因或解決方案 ? Sufficiently narrow in scope ? 范圍足夠窄 Create one clear statement of the problem 寫(xiě)出一個(gè)清晰的問(wèn)題的陳述 Fifth Task: Determine If We need to analyze for Root Cause 第五項(xiàng)任務(wù)：決定我們是否需要分析根本原因 ? Ask … Do we know why? ? 問(wèn) …我們知道為什么嗎？ ? Go to Step 2 – Analyze for Cause ? 到第二步－分析原因 – If the answer is : – 如果答案是： ? We do not know why ? 我們不知道為什么？ ? We have some ideas about the cause(s) but are not sure ? 我們對(duì)原因有一些想法但不明確 Select a Problem to Solve Using Six Step PSP 應(yīng)用 6步解決問(wèn)題法選擇要解決的問(wèn)題 ? Team Effort小組努力 ? Contemporary Issue共同的意愿 ? Potential for Payback潛在回報(bào) ? Can Get Data得到數(shù)據(jù) ? Within Our Control可控 ? Reasonable Time to Solve (34 month or less)合理的解決問(wèn)題的時(shí)間 Do Step 1 – Identify and Select Problem 第 1步－確定和選擇目標(biāo) CRITERIA標(biāo)準(zhǔn) Step 2 Analyzing the Problem for Cause 第 2步：為尋找原因
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