解決問題過程ppt課件-閱讀頁
2025-05-22 01:25本頁面
【正文】 s. ? 提高人際技巧 – Improve quality of work life. – 提高工作質(zhì)量 – Improve effectiveness – 提高效率 – Improve self confidence – 提高自信 A Culture Change is Required 需要改變的文化 The Rate of Change in Our World Requires SPEED in all that We do 我們高速的社會變化需要我們時刻認識速度的重要性 Your Company 你的公司 Changes in Technology 技術(shù)的變化 Product introductions 產(chǎn)品介紹 Changes in Political Environment 政治環(huán)境中的變化 Changes in Customer Demands 客戶需求的變化 “The Most Productive Enterprise on Earth” 世界上最有生產(chǎn)力的企業(yè) Purpose of the ProblemSolving Process解決問題過程的目的 ? Provide teams with a stepbystep approach for problemsolving, plus procedures for: ? 帶領(lǐng)小組一步步解決問題，步驟如下： – Uncovering root cause – 發(fā)現(xiàn)問題的根本 – Making decisions – 進行決策 – Planning and evaluating – 計劃和評估 General Learning Objectives 學(xué)習(xí)的一般目標 ? Upon Completing This Program You Will Be Able to ? 課程結(jié)束后，你將能夠： – Know and apply the problemsolving process to a jobrelated problem – 知道并運用解決問題的步驟解決工作問題 – Speak the mon language when discussing or dealing with problemsolving – 在討論和解決問題時有共同的語言 – Recognize, interpret, and demonstrate interactive behaviors to work effectively in a group – 認識、說明、論證小組自之間的合作，使工作更有效 – Perform roles of problemsolving process team members – 在小組之間分配解決問題過程中執(zhí)行的角色 – Select and apply new tools – as well as tools you are presently using – in the various steps of the problemsolving process. – 在解決問題的過程的各個步驟選擇和運用新的工具－包括你目前正在使用的工具 ProblemSolving Process 解決問題的過程 ? How this course was developed ? 課程產(chǎn)生的過程 – Based on the wellknown Xerox program – 建立在著名的 – A collection of best practices in problemsolving – 解決問題的最佳實例集錦 – Specially designed to interrelate with tools and resources already in place at Your Company – 結(jié)合工具和貴公司現(xiàn)有資源，量身定做 Interactive Behaviors 合作方法 ? Value: Effective interactive behaviors… ? 價值：有效的合作 – Help Develop an open climate of trust. – 有助于營造開放信任的氣氛 – Help build teams有助于建立團隊 – Help us work together to reach consensus – 有助于團結(jié)合作，達成一致 – Improve munications促進溝通 – Save time節(jié)省時間 Objective:目標 Learn the 8 interactive behaviors and be able to apply them to work effectively in a group. 學(xué)習(xí) 8種合作方法，并將他們有效的運用到小組工作中 1 7 % 1 7 %1 7 %1 7 %17 %17 %Probl emSolv ingProc es sIn d e n t i f y i n gamp。 S e l e c t i n gP r o b l e m1A n a l y z i n gP r o b l e m f o rC a u s e2S e l e c t i n g am
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