【文章內(nèi)容簡介】
顧他們。 :What courses did you study at school/university? 你在學(xué)校學(xué)習(xí)了哪些課程?E:I studied courses in University including the housekeeping management , food and beverage management . Health and recreation management and so on. 學(xué)習(xí)的課程有客房管理、餐飲管理、康樂管理和其他。 14. R:How do you like the level of your English skills? 你的英語水平怎樣?E: I have got a CET4 certification . I am good at reading and writing . I can municate with foreigners fluently . At school I have learned hotel english ,so I can handle the hotel affairs in English.我取得了四級證書??梢允炀毜拈喿x和寫作。我可以和外國客人流利交流。在學(xué)校是我學(xué)習(xí)過酒店英語可以用英語處理酒店事物。15. R:Why do you think english is very important?為什么你認(rèn)為英語很重要?E: English is spoken all around the world. If my English is good I can travel around the world . Meanwhile it is a tool munication with others.英語是通行全世界的,如果我英語好的話就可以走遍全世界。同時這是一種和其他人交流的工具。16:R:How do you like your senior leader who led you directly before? 以前領(lǐng)導(dǎo)你的主管怎么樣?E:My leader helped me a lot . He give me many good suggestions and correct my mistakes in time.我的領(lǐng)導(dǎo)幫助了我很多。他給了我很多建議并及時糾正我的錯誤。17. R:How do handle your conflict with your colleagues in your work? 你如何處理與同事在工作中的矛盾?E:I think we should cool off . Then I tell him what I think in a polite way . And I hope to listening to his or her idea.我認(rèn)為我們應(yīng)當(dāng)冷靜。之后用禮貌的方式告訴我的想法。同時我也希望聽到他的看法。18. R:What do find frustrating in a work situation? 在工作中讓你感到沮喪的情形時什么樣的?E:If my customers did not satisfy my service or I made a mistake in work which make me frustrating. 我的服務(wù)不能讓客人滿意或者我在工作中的錯誤讓我感到沮喪。 19. R:Could you list some difficulties during your work? And how did you conquer them? 在工作中你遇到過哪些困難? 你是怎樣克服的?E:Customers often plain the speed of serving is too slow, they hope us to urge. In such a situation I always apologize first and speed up as fast as I can.客人總是抱怨服務(wù)的速度太慢,他們希望我們快一點。在這種情況下我總是表示歉意并盡快加快速度。20. R:What basic principle do you apply to your work ? 你選擇應(yīng)聘這份工作的因素是什么?E:Firstly this job should be what I interested in and