【文章內(nèi)容簡介】 .........................................................126 會議主機 ...............................................................................................126 發(fā)言單元 ...............................................................................................128 投影機 ..................................................................................................129 安防系統(tǒng)產(chǎn)品資料 ............................................................................................130 室外固定攝像頭 ....................................................................................130 光端機（光發(fā)射機、光接收機） ............................................................133 硬盤錄像機 ...........................................................................................134 門禁單門控制器 ....................................................................................136 讀卡器 ..................................................................................................137 磁力鎖 300M...........................................................................................138 出門按鈕 ...............................................................................................138 識別卡 ..................................................................................................139 顯示及音響擴聲 產(chǎn)品資料 ..................................................................................140 數(shù)字音頻處理器 ....................................................................................140 功率放大器 ...........................................................................................142 監(jiān)聽耳機 ...............................................................................................143 AKG K141M 專業(yè)監(jiān)聽耳機 ...............................................................................................143 音箱 ......................................................................................................143 無線手持話筒 ........................................................................................144 U 段單手持無線話筒 ......................................................................................................145 DVD 播放機 ...........................................................................................146 第 5 頁 共 251 頁 呼叫中心系統(tǒng) 產(chǎn)品資料 .....................................................................................149 華為聯(lián)絡(luò)中心 CTI 平臺 .........................................................................149 華為 IVR 自動語音交互系統(tǒng) .................................................................162 Email...............................................................................................................171 171 .................................................................................................................171 錄音系統(tǒng) ...............................................................................................177 1. 產(chǎn)品基本功能 ..........................................................................................................177 2. 產(chǎn)品技術(shù)及功能特點 ................................................................................................178 TTS 系統(tǒng) ...............................................................................................178 1. 產(chǎn)品基本功能 ..........................................................................................................178 2. 產(chǎn)品技術(shù)及功能特點 ................................................................................................178 DV 客服系統(tǒng)平臺 ...................................................................................181 1)分層的結(jié)構(gòu)設(shè)計 ........................................................................................................194 2)可視化工作流定制 .....................................................................................................194 3)信息整合 ...................................................................................................................194 ............................................................................................................195 2)投訴建議業(yè)務(wù) ............................................................................................................195 ........................................................................................................202 2)模塊功能流程圖 ........................................................................................................202 3)模塊功能參考頁面 .....................................................................................................203 ........................................................................................................206 1)知識庫樹形結(jié)構(gòu)展現(xiàn) .................................................................................................207 2)知識庫查詢 ................................................................................................................207 3)知識庫全文檢索 ........................................................................................................207 4)知識庫維護 ................................................................................................................208 5)知識庫權(quán)限控制 ........................................................................................................209 .................................................................................................................209 2)短信業(yè)務(wù) ...................................................................................................................210 .................................................................................................................210 3）留言簿 ..................................................................................................................... 211 4）電話黑名單設(shè)置 .......................................................................................................212 ...................................