【文章內容簡介】 ree main types of munication failure. Each has its own indicative signs. ？The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative munication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing. ？The second type is executive failure, where munication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the pany or departments, a loss of coordination and an increase in plaints from customers as things happen late or not at all. ？The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective munication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. 操作提示：通過題目后的下拉選項框選擇正確答案。
1. Confirming reception of the sent messages means[C]. A. the messages are sent to right receivers B. the messages are correctly understood [答案]C. the messages are correctly understood by right receivers 2. In the famous British Army Commander story, which step probably did NOT go wrong in the munication chain？[A] [答案]A. Conceiving. B. Sending. C. Receiving. 3. What is Chinese whispers？[B] A. Who whispers in Chinese. [答案]B. A game to pass message around in a whisper. C. Chinese people who don＇t normally talk very loudly. 4. Allocative failure does NOT happen when[A]. [答案]A. the right information goes to the right place B. a pany gathers false information C. the correct information is not received by the right department or person 5. According to the passage, which of the following cases does NOT belong to human failure？[C] A. Decreasing creativity across departments. B. Inadequate munication between departments. [答案]C. Increasing customer plaints. 單元自測3 試題及答案 題目順序是隨機的，使用查找功能（Ctrl＋F）進行搜索 [題目] How do you get your members to ______ as a team？ [答案]pull together [題目] I like to think ______. I am always the one finding new ways to a situation or challenge. [答案]outside of the box [題目] In high school, I am equally fortable______as a member of a team and independently. [答案]working [題目] The team creates an environment ______ people are fortable in municating, advocating positions, and taking action. [答案]in which [題目]— Could I borrow your iPad for a few hours？ —_____________ [答案]Sure, here you are. Enjoy your time. [題目]— I am sorry for what I have said to you. —_____________ [答案]Don＇t think any more about it. [題目]— What are your teammates like？ —_____________ [答案]They are all warmhearted and helpful. [題目]— Will you help me arrange a meeting with Mr. Brown, please？ —_____________ [答案]Sorry I can＇t. I have to finish my project right now. [題目]—_____________ — I＇d like to have this film developed. [答案]May I help you？ [題目]I believe that I have a lot to contribute ______ a team environment, and am fortable in both leadership and player roles. [答案]to [題目]I have been very lucky to have had ______ managers during my career so far. [答案]terrific [題目]If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page. [答案]can get [題目]Regular and concrete feedback is important ______ who is not performing up to her potential. [答案]when dealing with a worker [題目]Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute. [答案]viewed [題目]The majority of these team challenges ______ anywhere. [答案]can be delivered 二、閱讀理解：根據(jù)文章內容，完成選擇題（共50分）。
A TEAMWORK GAME A team of about 35 employees had e together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn＇t share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room. In the center of the room was a big box of balloons that hadn＇t been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon. Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity. In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus： We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually. Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team. 操作提示：通過題目后的下拉選項框選擇正確答案。