【正文】 ought from your store in... (time).Imust plain about... 發(fā)展：This has put us to great inconvenience.Therefore, Iam returning... and would greatly appreciate if you could replace it.結(jié)尾：We hope that you will understand our expectation of the pensation for our damaged goods.Iwould be grateful if this matter would have your immediate attention.Having been given your excellent reputation, Iam sure you will do everything possible to... 范例：Directions: You bought a pair of tennis bats (item 6542951) from website. When you received them, you found they were used with dirt all over around and a small tear in the handle. Write a letter to the customer service manager of the store to1) tell him about the used bats 2)ask for a refund Dear Sir or Madam: I have recently ordered a new pair of tennis bats (item 6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the bats were used. They had dirt all over around and there was a small tear in the handle. My order number is AF26168156. To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats. Thank you for taking the time to read this letter. I have been a satisfied customer of your pany for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 5555555. Sincerely, Li Ming （6）建議信建議信是寫信人希望對解決問題有所幫助而向相關(guān)部門或者個人寫的信件，其主要目的是提出自己的意見，希望對方能夠采納并采取相應(yīng)行動。如果對方學(xué)校有要求，還應(yīng)附上“個人簡歷”、學(xué)習(xí)成績、研究成果的摘要等。（1）求職信（Letters of Applying for a Job）通常包含三個部分：a)引言部分寫明寫信原因、具體謀求的職位、獲得申請信息的來源（如：報紙廣告、熟人介紹）等。在書信中經(jīng)常體現(xiàn)的情感有：感激、憤怒、高興、哀傷等。第一個詞的首字母要大寫，末尾用逗號。②正文。博士Doctor(Dr.,.)。（2）內(nèi)容上在覆蓋要求中的所有信息點的同時要注意語言的簡煉，寫作時可以利用提示語中的關(guān)鍵詞，但不能完全照抄照搬原題提示。1. 正文的必備結(jié)構(gòu)考研應(yīng)用文不需要對書信格式進行復(fù)習(xí)，但需要注意信件正文的結(jié)構(gòu)。副總統(tǒng)或副校長Vice President。結(jié)尾部分可簡要重申中間部分的要點或致謝、敦促收信人早日回信等?？忌筛鶕?jù)書信類型、收信人身份選擇合適的語體。從05年增加應(yīng)用文考查以來，考查內(nèi)容都和考生熟悉的生活有著千絲萬縷的聯(lián)系，或以考生日常生活場景為背景（如05年的辭職信、07年針對圖書館的建議信、08年對誤拿房東CD的道歉信），或以社會熱點問題為切入點（06年捐助貧困兒童的申請信、09年針對限塑令沒有達到理想效果的建議信）。求職信的語言應(yīng)嚴(yán)謹(jǐn)、規(guī)范、得體。發(fā)展部分是詢問的主要內(nèi)容，如果包括多個方面，為了讓對方一目了然，也便于回答，在內(nèi)容的安排上應(yīng)簡明扼要，可以用數(shù)字列出具體問題，如first, second, third或3。 be not satisfactory/ perfect。也可以補充說明或澄清在面談中忽略或沒有講明的問題（3）重申你對該職位的興趣，主動提供更多的材料，表示期待他們的消息。（2）信頭（Headings）：包括To，F(xiàn)rom，Subject和Date等措詞。由于寫信人和收信人對互相的情況都十分熟悉，因此一般的客套話均省略。常用套語有：表達歉意：There’s no excuse for … I forgot to ….I am indeed very sorry for …, but believe I had no intention to…Here is my deepest apology for ... Please forgive me for …解釋苦衷：The fact is that I had …/ Unfortunately I …/ I had a small accident …/ I have some urgent business to deal with My behavior yesterday was inexcusable, and I must tell you how …請求原諒提出補救方法：I want you to know how badly feel about… and to assure you that it will not happen again. I realize that particular… is irreplaceable, but I hope you will use the enclosed check to purchase a similar one. I hope this situation can be mended to everyone’s satisfaction. I can only hope you will forgive … on my part.范例1Directions: You have received a plaint letter from your customer for the mixup of order : 26429782. Write a letter to him to 1) express your apology 2) explain the reason 3) provide the solution and offer the pensation. Dear Mr. Bicman: I apologize for the mixup of order : 26429782. We have just implemented a new packaging system that still has a few bugs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mixup in your order and any inconveniences this may have caused you. Sincerely, Li Ming范例2 2008年碩士研究生入學(xué)考試作文題（見真題分析）（8）感謝信感謝信的目的是感激對方為自己的付出，感激之情要傳達得真摯自然，不要刻意夸大。投訴信的語氣要堅決，但注意禮貌用詞，不宜過分尖銳，敘述問題時用過去時態(tài)。 e) 未來職業(yè)計劃。在備考階段，考生應(yīng)熟悉各類信函的書寫模式及常用話語并加強練習(xí)。要把信函寫的流暢、達到交流的目的，首先需要了解情感的正確表達方式。結(jié)束語只占一行，低于正文一二行，從信紙的中間或偏右的地方開始寫。 館長Chief Librarian, Curator。常見的頭銜（漢英對照）如下：教授Professor。要寫好應(yīng)用文，應(yīng)注意：（1）達到題目中的字?jǐn)?shù)要求，研究生入學(xué)考試應(yīng)用文一般字?jǐn)?shù)要求為100字左右，篇幅過長或過短都不宜。信件正文結(jié)構(gòu)要完整，必須包含以下四個方面：① 稱呼。首相Prime Minister?？忌⒁庠趯懽黝}目要求中往往規(guī)定了很多內(nèi)容要點，因此考生應(yīng)按照要求逐段表達這些要點，文字要求簡明準(zhǔn)確、思路要求條理清晰，同時可以把每一點擴充成一段。如果是私人朋友間的書信就要用非正式體。因此考生需要準(zhǔn)備社會熱點問題的相關(guān)英語表述，可以與大作文話題準(zhǔn)備工作同步進行。其常用套語有：引言：I am writing to apply for the post of... advertised in...I