【正文】 engage in further discussion on ontheframe items 2. Leaders should think through possible examples of what is in/outofscope ahead of time 3. The leader may have to assert his/her view on what is and is not inthescope of the initiative。 explain the matrix to the group before beginning to add the postit notes 5. Brainstorm ideas and put each idea on a postit note as a total group, discuss each postit note and place into the matrix 6. Depending on the situation, this can be solutions to address the specific issue or on bigger topics, aspects of the problem to tackle 7. Encourage the group to identify and add any other ideas they e up with during the discussion 8. After all postit notes are on the matrix, discuss and decide which ones to tackle to begin problem solving and action planning 9. Address each postit note with action plans or make a decision not to resolve the item Tips: 1. Encourage the group to work on items that fall in the most optimum boxes 2. Actively facilitate the process so it doesn’t get bogged down in debate regarding where an idea falls。 revise with the group to reach an agreed upon definition and test for consensus 5. Either reach a consensus on the 15 word description as a group, or ask someone to continue to refine it and present later to the group for review Tips: 1. If the team/group is large (., 8 or more), consider doing step 1 in pairs or small groups 2. Reviewing, integrating, and reaching consensus is more laborious and challenging the more sets of 15 Words there are。 Customer Impact vs. Organization Impact。 circle the key words or phrases 4. Highlight and clarify all unclear words by asking ―What do you mean by this?‖ 5. Draft a working statement using the key words from each person or group。Tools GoFast!1 Workshop_Facilitaton_Tools Updated April 2023 GoFast!GoFast! Workshop Tools ? Storyboarding ? Payoff matrix ? Dot Voting ? Inframe/outofframe ? Fishbone ? Circles of influence ? Fist to Five/Thumbs up ? Fifteen Words ? Five Whys ? RAMMPO ? COMMWIP ? Is/Is Not ? SIPOC 2 Workshop_Facilitaton_Tools Updated April 2023 GoFast!Storyboarding What is it? Storyboarding is a highly visual process of gathering, anizing and evaluating information using cards to record and display ideas Why use it? ? Used to select a theme ? Used to identify a problem ? Facilitator takes on a back seat, coaching role Steps: 1. Distribute postits or cards and markers 2. Arrange room with participants facing the wall and able to see each other 3. Frame the task 4. List ideas and ask each participant to create 35 storyboard cards (1 item per card, markers, block print, postit glue at the top of the sheet) 5. Participants post ideas on cards 6. Have the group work as a team to understand each author’s thinking and edit and anize the cards in a logical way (clusters can help) 7. Discard or add cards as the conversation develops 8. Refine and prioritize the ideas as many times as needed 9. At the end, distribute the final set of ideas on paper Tips: ? Vary the pace of information collection to ―spice up‖ the data collection ? Alternate NGT with candid discussions of the ideas to introduce some variability 3 Workshop_Facilitaton_Tools Updated April 2023 GoFast!Storyboarding Tool Many Manual Processes Too Little on Computer Bad Systems Too Many Approvals Slow Culture Too Much Teamwork Many Constituencies to Satisfy Many People Need to Know What’s Happening Many People Need to Know What’s Happening Slow Culture Too Many People Too Many People People Approvals Systems Too Little on Computer Many Manual Processes Too Many Approvals Too Much Teamwork Many Constituencies to Satisfy Bad Systems Topic: Why is this system bureaucratic? 4 Workshop_Facilitaton_Tools Updated April 2023 GoFast!What is it? Payoff Matrix is a twobytwo table that helps sort and evaluate ideas. Typical dimensions are Payoff vs. Ease of Change。 after the statement has been crafted, test for consensus and agree on a statement 6. It is also permitted to agree on a working version that can be fine tuned or rewritten later 23 Workshop_Facilitaton_Tools Updated April 2023 GoFast!What is it? 5 Why Problem Solving is a structured process that identifies, analyzes, and eliminates the discrepancy between the current situation and an existing standard or expectation, and prevents recurrence of the root cause Why use it? The purpose of the 5 Why Problem Solving process is to identify the root cause and implement countermeasures that prevent recurrence of the problem. The process provides a simple and standard approach to solving all types of problems. It’s use creates a culture in which everyone is a strong problem solver promoting continuous improvement Steps: 1. Problem Description – Develop a general problem description. Define the problem more specifically and break it into smaller more specific problems when necessary 2. Problem Definition – Clearly define the deviation between the expected and actual results 3. Shortterm Containment – Establish containment actions 4. Locating Point of Cause –Track the problem back to the location where it occurred 5. Cause and Effect Analysis – Filter through the information to find a Root Cause 6. Longterm Countermeasures – Develop countermeasures to resolve the Root Cause of the problem 7. Followup – Confirm the countermeasure is working, then standardize the process or method By including these simple, standard elements in the Problem Solving process, we will be able to successfully determine the root cause of any problem and prevent it from happening in the future. 5 Why Problem Solving Countermeasure Direct Cause Cause Cause Cause Root C