【正文】 為“黑帶”提供 SPC工具和技巧。 preventive thinking is implemented To assure est process monitoring To lay out C/A procedure up front To implement what was learned across BU Copyright 169。 And for each phase in the process, a set of specific activities, problemspecific tools and techniques, and key deliverables are involved. The following chart lists the five stages of the DMAIC model and the fundamental objectives for each phase. 階段 基本目標 界定 什么是最重要的 ? 定義項目目標和應(yīng)向內(nèi)部及外部顧客提供的內(nèi)容。 2022 Motorola. All rights reserved. Measure Everything That Results In Customer Satisfaction “ METRICS” “指標” 數(shù)據(jù)驅(qū)動進步 Data Driven 描述 記數(shù)型 計量型 Copyright 169。摩托羅拉對業(yè)務(wù)改進機遇的類型進行分析，同時指定一個相應(yīng)的團隊。 PEOPLE ? Transform the anization to Performance Excellence ? Motivate employees and create a positive work environment ? Build active munity involvement FINANCIAL ?Improve Total Cost Competitiveness of products ?Improve overall ability to deliver EndtoEnd solutions, content and applications CUSTOMER/CONSUMER amp。 2022 Motorola. All rights reserved. “Link actions to critical results!” Simplify the game! What do you want to improve? What actions will get you there the fastest? Y = f (x1 , x2 , x3 ... ) Core Six Sigma Business Improvement Campaign Principle Copyright 169。 eTraining：在短短幾個月而不是幾年時間里，培訓(xùn)和測試數(shù)以千計員工的能力。 “六西格瑪” (Six Sigma) 衡量 : ?以西格瑪為尺度的衡量水平，其中西格瑪是對完好度的一項衡量內(nèi)容。它衡量的對象其實就是在一百萬次機遇中，有多少次沒有達到顧客的要求（即缺陷）。 2022 Motorola. All rights reserved. 新 六西格瑪 劉建勇博士 Dr. Jim Liu Copyright 169。 西格瑪?shù)暮饬繂挝皇前偃f分之缺陷率 (DPMO) 。 2022 Motorola. All rights reserved. 六西格瑪 : 目標 Six Sigma: Goal Sigma dpmo Defect Rate 缺陷率 2s 308,538 1 in 3 3s 66,000 1 in 15 4s 6,210 1 in 160 5s 233 1 in 4,300 6s 3 1 in 300,000 dpmo: defects per million opportunities 每百萬次中的缺陷數(shù) 10,000X Copyright 169。s classic business improvement method is Digital Six Sigma. Digital Six Sigma is a dramatic improvement, because it permanently eliminates targeted sources of variation that cause defects. By implementing reusable webenabled improvements, Digital Six Sigma eradicates defects from the face of the earth. Copyright 169。 2022 Motorola. All rights reserved. 六西格瑪領(lǐng)導(dǎo)方針 “六西格瑪領(lǐng)導(dǎo)方針”包括以下內(nèi)容 ： The Six Sigma Leadership Principles include the following: ?Align ( 結(jié)合 ) ?Mobilize (動員 ) ?Accelerate (催化 ) ?Govern (治理 ) THE SIX SIGMA LEADERSHIP PRINCIPLES The People Who Make it Happen: Hands on Champions Master Black Belts Black Belts Six Sigma Project VP Green Belts All Employees CEO Six Sigma Executive Sponsor 六西格瑪項目參與人員 Copyright 169。 Recognizing amp。 Objectives CurrentYear Initiatives Business Processes Business Results Scorecard Scorecard Scorecard Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter 完 整 的 考 察 流 程 Copyright 169。 ?努力按期執(zhí)行。 DMAIC 與其他工具集類似，由一個明確的、多階段的過程組成。 high performance process To implement best practices amp。 Map. Workshop (CIC850) Quality Function Deployment (CIC1070, 1071) Business Skills (TBD) Copyright 169。 綠帶 六西格瑪綠帶培訓(xùn) (6天 ) 為團隊成員執(zhí)行項目活動創(chuàng)造條件 ?？煽?? 優(yōu)化控制 實施完全流程控制 標準化 ,制度化 什么 ? 關(guān)鍵性業(yè)務(wù)問題 組建跨職能團隊 梳理流程 (現(xiàn)狀及應(yīng)該的 ) 確定主要產(chǎn)品 , 流程及機器參數(shù) 量化測量錯誤 評估流程穩(wěn)定性并 預(yù)測流程平均值及變異 比較流程性能及客戶需求 確定因果關(guān)系 實施預(yù)防步驟以保證流程 的穩(wěn)定與高效 實施最佳的方案及標準 資源平衡 擴展知識及創(chuàng)造力 拿到看得見的流程圖 使用 80/20原則 (80%的行為由 20%的參數(shù)控制 ) 核實測量的變異少于流程或規(guī)格變異的 10%. 核實流程是否穩(wěn)定 預(yù)測流程的平均值 /變量 對比規(guī)格與實際運作 發(fā)現(xiàn)重要變量 保證積極的可預(yù)防的思維得到實施 保證流程的可監(jiān)控性 從最開始就安排 C/A步驟 實施以學(xué)到的最佳方案 Copyright 169。 控制 我們?nèi)绻ＷC工藝水平 ? 我們?nèi)绻ＷC工藝水平 Phase Fundamental Objective Define What is important? Define the project goals and customer deliverables (internal and external) Measure How are we doing? Measure the process to determine current performance Analyze What is wrong? Analyze and determine the root cause(s) of the defects Improve What needs to be done? Improve the process by permanently removing the defects Control How do we guarantee performance? Control the improved process’s performance to ensure sustainable results Copyright 169。 2022 Motorola. All rights reserved. 六西格瑪培訓(xùn) SixSigma Training Teaming Project Management Software Lean Statistics DOE SPC 建立團隊 項目管理 軟件 統(tǒng)計 試驗設(shè)計 統(tǒng)計過程控制 纖細化化 六西格瑪 培訓(xùn)核心內(nèi)容 Key Contents of Six Sigma Training Copyright 169。 2022 Motorola. All rights reserved. Matching Teams, Projects and Team Processes Teams must anize their work around the most effective methodology for the task. Difficulty/Complexity Impact Breakthrough Workout Teams Six Sigma174。 quality STRATEGIC PLANNING CUSTOMER amp。 戰(zhàn) 略目 標 : 為實現(xiàn)願景 我 們 必須 完成的目 標 。 eTracking: 監(jiān)督所有重要業(yè)務(wù)度量及其附屬改進項目的能力。 ?通過降低缺陷、加工周期、對環(huán)境的影響和其他不必要的波動來推業(yè)務(wù)過程的改進。 2022 Motorola. All rights reserved. 西格瑪級別 (Sigma Level) 西格瑪水平與改進后的完好度水平有關(guān)。 2022 Motorola. All rights reserved. QS 不同的法則 Different Philosophies Copyright 169。 2022 Motorola. All rights reserved. 西格瑪 (Sigma) 我們從“六西格瑪” (Six Sigma) 作為一項衡量開始。 2022 Motorola. All rights reserved. 六西格瑪定義 Definition of Six Sigma Whatever we do, The maximum error number which is allowed to make should not go beyond times among 1,000,000 opportunities. 無論做什么，在 1百萬次出錯機會中，所允許出現(xiàn)的錯誤為 次 Copyright 169。數(shù)碼六西格瑪是一次巨大的改進，因為它可以一勞永逸地杜絕釀成缺陷的變因。 consensus 管理層的承諾與一致 全體管理團隊的共識 訂貨鈴不 斷響起 為什么要推行六西格瑪 Why Six Sigma? Copyright 169。 Growth Internal Business Financial What we need to do to build the capability to achieve our strategic objectives. Goal: Actual: Metric Goal: Actual: