6σ普及培訓(xùn)教材(ppt53頁)(完整版)
【正文】 f Quality ! 六個(gè)西格瑪是質(zhì)量之路 ! 制造 財(cái)務(wù) 市場(chǎng) 人事 服務(wù) 一 矢 中 的 ? We don’ t know what we don’ t know. ? 我們并不清楚我們所不知道的事情 . ? If we can’ t express what we know in the form of numbers, we really don’ t know much about ,我們真正的對(duì)它了解的不多 . ? If we don’ t know much about it, we can’ t control it. ? 如果我們了解的不多 ,我們就不能控制它 . ? If we can’ t control it, we are at the mercy of chance. ? 如果我們不能控制它 ,我們就只能靠碰運(yùn)氣 . If we don’ t know, we can not act. 如果我們不知道 ,我們就不能行動(dòng) . If we can not act, the risk of loss is high. 如果我們不能行動(dòng) ,損失的風(fēng)險(xiǎn)很高 . If we do know and act, the risk is managed. 如果我們知道并采取行動(dòng) ,風(fēng)險(xiǎn)就被控制 . If we do know and do not act, we deserve the loss. 如果我們知道并未采取行動(dòng) ,我們一定會(huì)受到損失 . 沒有量化就沒有管理 1987 年 MOTOROLA 摩托羅拉首創(chuàng) 1994 年 ALLIEDSIGNAL聯(lián)信 1995 年 GENERAL ELECTRIC 美國通用電器 …… 美國及世界各大公司（ Nokia, Ford Motor, 3M, Toshiba, LG，海南航空公司，春蘭集團(tuán) ……) 6 ? 的發(fā)展與成果 A TRADEMARK FROM MOTOROLA We are in business to make money We make money by satisfying needs We are able to satisfy needs by doing Every need/do pair is an interaction The aim of customer focus is on improving need/do interactions Repetition of the same action constitutes a process Improvement of our business means improvement of our processes Customers need products/services ontime, with zero defects, at the lowest cost Suppliers create processes to generate needed products As process capability improves, the product quality increases As quality increases, costs and cycletime go down The attributes of customer satisfaction must be measured if they are to be improved To improve means we must be able to predict and prevent, not detect and react Prediction is correlated to certainty Maximization of certainty is dependent upon the measurement of process capability Process capability is best understood and reported using statistics Statistics is dependent upon data Data must be collected in the process according to a plan Statistics is used to convert raw data into meaningful summary information Statistical information is used to report on, improve, and control the process The basis of statistics is the mean and standard deviation The mean reports on process centering The standard deviation reports the extent of variation or scatter about the mean By bining the mean and standard deviation, the sigma of a process can be calculated The sigma of a process tells us how capable it is The process sigma can be used to pare similar or dissimilar processes Such parison of processes is called benchmarking Benchmarking is a petitive tool used to uncover what we do well and not so well Once basic petencies and deficiencies are know, corrective action can be taken Corrective action leads to the reduction of defects, cycletime, and cost The reduction
環(huán)評(píng)公示相關(guān)推薦
鄂ICP備17016276號(hào)-1