【正文】 .......................................................................1356 財產(chǎn)清查制度 ...................................................................................................................1367 庫房管理制度 ...................................................................................................................1368 票據(jù)管理制度 ...................................................................................................................1379 會計檔案管理制度 ...........................................................................................................13710 借 款 制 度 .....................................................................................................................13911 報銷及物資請購程序 .....................................................................................................13912 費用報銷制度 .................................................................................................................14013 成本、費用歸類管理制度 .............................................................................................141第六章 旅游公司場 務(wù)工作管理制度 ....................................................................................1431 總則 ...................................................................................................................................1432 公司主要設(shè)施運行和維護保養(yǎng)管理制度 .......................................................................1433 公司輔助設(shè)施運行和維護保養(yǎng)管理制度 .......................................................................1454 公司內(nèi)部車輛管理制度 ...................................................................................................14625 公司供配電設(shè)備操作辦法 ...............................................................................................1466 公司園林管理制度 ...........................................................................................................1487 植物保護辦法 ...................................................................................................................1498 環(huán)衛(wèi)工作管理 制度 ...........................................................................................................1509 環(huán)衛(wèi)綠化考 核標(biāo)準(zhǔn) ...........................................................................................................150第七章 旅游公司安 全保衛(wèi)管理制度 ....................................................................................1511 總則 ...................................................................................................................................1512 公司治安管理規(guī)定 ...........................................................................................................1523 公司保安人員的管理 .......................................................................................................1544 保安執(zhí)勤制度 ...................................................................................................................1575 保安巡邏制度 ...................................................................................................................1586 消防安全管理制度 ...........................................................................................................159第八章 游客接待 中心管理制度 ............................................................................................1631 導(dǎo)游崗位職責(zé) ...................................................................................................................1632 游客接待中心宗旨及服務(wù)要求 .......................................................................................1633 銷售中心崗位職責(zé) ...........................................................................................................1644 解說員和廣播員崗位職責(zé) ...............................................................................................1645 微機使用管理制度 ...........................................................................................................1656 現(xiàn)金、票證管理制度 .......................................................................................................1657 咨詢臺、導(dǎo)服中心管理制度 ...........................................................................................1668 景區(qū)游客中心安全保護人員工作職責(zé) ...........................................................................1669 導(dǎo)游員誠信服務(wù)公約 .......................................................................................................167第九章 檢票所管理 制度 ........................................................................................................1681 停車場管理制度 ...............................................................................................................1682 停車場崗位職責(zé) ...............................................................................................................1683 門票管理規(guī)章制度 ...........................................................................................................1694 售檢票崗位職責(zé) ...............................................................................................................170第十章 旅游公司 管理參考文件 ............................................................................................1711 旅游規(guī)劃通則 ...................................................................................................................1772 旅游公司質(zhì)量等級評定管理辦法 ...................................................................................1863 旅游區(qū)（點）質(zhì)量等級的劃分與評定 ...........................................................................1904 旅游區(qū)(點)質(zhì)量等級評定辦法 .........................................................................................2095 旅游區(qū)(點)質(zhì)量等級評定程序 .........................................................................................2136 導(dǎo)游人員等級考核評定管理辦法 ...................................................................................2207 旅游廁所質(zhì)量等級 的劃分與評定 ...................................................................................2218 地表水環(huán)境質(zhì)量標(biāo)準(zhǔn) .......................................................................................................2449 環(huán)境空氣質(zhì)量標(biāo)準(zhǔn) ..................................................................................