【正文】 惡劣的印象，而減低與你洽談的興致。d like to make an appointment with Mr. Lee.”(我想和李先生約個(gè)見面時(shí)間?！背丝梢杂谩癐 don39。from 作者 :舒夏 序言? 隨著生活范圍的擴(kuò)大，國(guó)人與外籍人士的接觸日益頻繁。t follow you.”來表達(dá)以外，還可以用以下說法表達(dá)：? 1. I don39。)讓對(duì)方對(duì)你的造訪有所準(zhǔn)備，才會(huì)有心情和你洽談。?? 第5招〓適時(shí)承認(rèn)自己的過失? 如果你很顯然的犯了錯(cuò)，并且對(duì)別人造成或大或小的傷害，一句充滿歉意的“I39。但是生氣并不能解決問題，不如心平氣和而語氣堅(jiān)定地告訴對(duì)方“I have a plaint to make.”(我有怨言。如果能在不打斷對(duì)方的情形下提出“How about a break?”(休息一下如何?)對(duì)方必能欣然接受，緊張的氣氛也立刻得以紓解。?? 第5招〓清楚地說出自己的想法與決定? ——I think I should call a lawyer.? 如果在溝通場(chǎng)合中，你無法詳實(shí)地說出心中的意念，不但會(huì)使對(duì)方聽得滿頭霧水，說不定還會(huì)讓對(duì)方認(rèn)為你對(duì)實(shí)際情形根本不了解，想去和你溝通的興致。 第7招〓要有解決問題的誠(chéng)意? ——Please tell me about it.? 當(dāng)客戶向你提出抱怨時(shí)，你應(yīng)該做的事是設(shè)法安撫他。例如你運(yùn)送到客戶手上的貨物，的確不是訂單上所標(biāo)明的，而你又能立即向他保證“We39。任何合約上的問題，寧可哆嗦一點(diǎn)，也決不可含糊。不論你的對(duì)手是如何的咄咄逼人，你總得做一個(gè)最后的讓步：“The best promise we can make is～”(我們所能做到最好的折衷辦法是…)就是“This is the lowest possible price.”(這是最低的可能價(jià)格了。而如果你說“No, but～”對(duì)方便清楚的知道你是拒絕了，但似乎還可以談?wù)?。因此，每達(dá)成一項(xiàng)協(xié)議，要記得提醒對(duì)方“Let39。ll drive you to the airport for your flight at 7:oo.? 在溝通開始以前，最好事先得知溝通對(duì)手的行程表，并盡量配合。m glad to have met you, Mr. Lee. ”(李先生，很高興認(rèn)識(shí)您。)相信他一定不愿意讓你失望的。)也能收到相同的效果。一句“Unless you order in February, we won39。因此向?qū)Ψ教岢鲑|(zhì)疑時(shí)，要確定將箭頭指出事情本身，而不是對(duì)手身上：“Your views regarding management differ from mine.”(您的經(jīng)營(yíng)觀點(diǎn)和我不同。)時(shí)，他可能是為了回避你的問題所做的敷衍。?? 第5招〓拒絕在不適當(dāng)?shù)膱?chǎng)所所進(jìn)行溝通? ——Should we try another place?? 如果你發(fā)現(xiàn)進(jìn)行溝通的場(chǎng)所足以使你心煩意亂，假如有通風(fēng)不良、座椅不穩(wěn)、面對(duì)烈日等情況，你最好建議對(duì)手換個(gè)地方：“Should we try another place?”(我們是不是該換個(gè)地方?)有時(shí)這是對(duì)方故意安排的，目的是想加重你的心理負(fù)擔(dān)。?? 餐廳——Restaurant Situational Conversation? ■預(yù)訂晚餐的桌位? ■那張桌位是空的嗎?? ■等待桌位? ■我有預(yù)訂。t. I can make it earlier.? A: I can give you something at 7:00.? B: That39。我可以早一點(diǎn)。? 2. Is That Table Free??。菑堊牢皇强盏膯?? A: I39。? A：(給他小費(fèi))那邊那張桌子怎么樣?? B：啊，對(duì)。t think it would be? necessary at this time of the night.? B: There39。? A：沒有關(guān)系。? 4. Do you have a table? 你們有桌位嗎?? 【注】 convention ；常規(guī)? or so 大約 bar ；吧臺(tái)??溝通實(shí)況4? I Have a Reservation.? A: We39。我們無法為您服務(wù)。您的桌位在那兒。d like another table.? A: I beg your pardon?? B: We need another table. We have a lot to discuss. This table is too near the b and.? A: I see. I have one over there in the corner.? B: That39。? A：我懂了。? 4. That39。ll be all too happy to remend a fine wine within your price range.? B: I see. Send him over then.? 我如何選擇酒?? A：先生，這是酒的目錄。? B：我知道了，那么請(qǐng)他來吧。ll have the roast duck.? A: Roast duck. There will be a slight delay for that.? B: How long?? A: About forty minutes, I think.? B: That39。那會(huì)稍微慢一點(diǎn)。?? 《舉一反三》? 7.? 1. Roast duck, please. 請(qǐng)給我烤鴨。? 4. Yes, of course. 是的，當(dāng)然。? A：這是自助餐館。? A：自助餐館在這兒是很常見的。? 4. Shall we get that table over there? 我們?nèi)ツ沁吥菑堊牢缓脝?? 【注】 drop in 不期而至；過訪〓〓cafeteria ? cashier n.(銀行、商店等中的)出納員? mon 〓〓taste ? surprise 〓〓grab ；占??溝通實(shí)況 10? Fast Foods? A: I39。? B：漢堡都加了芥末和蕃茄醬。? 【注】 hamburger (加牛肉餅的三明治)? French fries 炸馬鈴薯?xiàng)l〓〓mustard ? ketchup (＝catchup, catsup)??溝通實(shí)況 11? Did You Forget My Order?? A: Waitress!? B: Yes? What is it?? A: I ordered 20 minutes ago. I haven39。? A：我希望你能夠，我在趕時(shí)間。t arrived yet. 我點(diǎn)的食物還沒來。? A：服務(wù)生。? B：我懂了，稍候。t my station.? A: What do you mean by that?? B: I39。? 【注】 station (侍者或軍人)服勤的地方? be responsible for 應(yīng)負(fù)責(zé)任的??和老外溝通的技巧 from 溝通實(shí)況 14? Would You Like Something Else?? A: Is everything all right with your meal?? B: Yes. It39。您要時(shí)叫我一聲就行了。? 【注】 dessert ??和老外溝通實(shí)況15 A: Waiter, could you please e over here?? 服務(wù)生，可不可以請(qǐng)你過來一下?? B: Yes. What can I do for you?? 好的。s one now. If you don39。?? 舉一反三? 1. I39。? A：要很久嗎?? B：不會(huì)的，請(qǐng)?jiān)谥焙竺姹硶 like to make a loan.? B: Alright. Please sit down.? A: It39。d like to loan some money. 我想貸一些錢。ll be fifteen NT Dollars.? A: How long will it take for my mail to reach its destination?? B: Just one day.? A: Thanks.? B: Good day.? A: Good day also to you.? A：我想買這封信的郵票。? B：多謝。? A：那可以。? 20. 1. I39。s license 駕駛執(zhí)照〓〓? 〓〓call for 要求?? 溝通實(shí)況 21? The Least Expensive Car? A: What type of car did you want, sir?? B: A small one will do. What is your best rate?? A: We have a midweek special.? It39。?? 《舉一反三》? 1. I39。s your receipt.? 23. How Much Is Insurance?? A: Do you want the additional prehensive insurance coverage?? B: How much is that?? A: $.? B: Yes, I39。?? 《舉一反三》? 22. 1. Do you accept credit cards? 你們接受信用卡嗎?? 2. Do you take credit cards? 你們接受信用卡嗎?? 3. Is it all right if I use my credit card? 如果我使用信用卡的話，沒關(guān)系吧?? 4. Will you honor a credit card? 你們承認(rèn)信用卡嗎?? 23. 1. What will that cost? 那需要多少錢?? 2. What is the charge for that? 那要多少費(fèi)用?? 3. How much extra do I have to pay for that? 我還要另外付多少?? 4. How much will that be? 那要多少錢?? 【注】 prehensive insurance coverage. 綜合險(xiǎn)的保險(xiǎn)項(xiàng)目(對(duì)雙方當(dāng)事人的人與車均包括在內(nèi)的保險(xiǎn))?? 溝通實(shí)況 24? Leaving a Deposit? A: May I pay in cash?? B: We39。? A：好，拿去。?? 《舉一反三》? 1. Do I have to make a decision now? 我必須現(xiàn)在就做決定嗎?? 2. Do you need my decision now? 你現(xiàn)在就需要我的決定嗎?? 3. Is it necessary for me to decide now? 我有必要現(xiàn)在就決定嗎?? 4. Do I have to tell you now? 我必須現(xiàn)在就告訴你嗎?? 【注】turn in 歸還(＝give back)? pamphlet 。ll phone the garage.……? OK, here is the receipt.? A: Yes?? B: Take it outside and give it to the man waiting near our stand.? A: I see.? B: He39。m not sure yet. Do I have to decide now?? A: No, not at all.? B: Do you have offices in all large cities?? A: Here39。m sorry, but I don39。事實(shí)上我們比較喜歡信用卡。? 2. I39。ll take that one.? A: Very good. Please fill out this form.? 最便宜的汽車? A：先生，您要哪一型的車?? B：小型車就可以了。? 2. I39。m going to use it for business. 我會(huì)在業(yè)務(wù)上用到它。?? 《舉一反三》? 1. Do I claim parcels here? 我在這里認(rèn)領(lǐng)包裹嗎?? 2. Do I get my parcels here? 我在這里拿我的包裹嗎?? 3. Is this where I get my parcels? 這里是我拿包裹的地方嗎?? 4. Are parcels claimed here? 包裹是在這里認(rèn)領(lǐng)的嗎?? 5. Is this the window for claiming parcels? 這是認(rèn)領(lǐng)包裹的窗口嗎?? 【注】 claim ；請(qǐng)求；認(rèn)領(lǐng)? parcel ；郵包??溝通實(shí)況 19?20 19. Renting a Car／租車? A: Yes? May I help you?? B: I39。? A：要多少錢?? B：你要寄平信或限時(shí)?? A：平信就好了。m here for a loan. 我是為了一筆貸款而來。d like to