培訓(xùn)資料-項(xiàng)目管理培訓(xùn)教材(完整版)
【正文】 ity . Grade ?Benefit . Cost ?Prevention over inspection ?Planned in . Inspected in ?Management responsibility ?PDCA with phases Project Quality Management ?Quality Planning ?Quality Assurance ?Quality Control Cost of Quality ?Prevention Costs ?Appraisal Costs ?Failure Costs ? Internal ? External Quality Control ?Checklist ?Pareto diagrams ?CauseandEffect diagram Pareto Diagram Sample 交易出錯(cuò)原因統(tǒng)計(jì)874438251910 93 21020406080100總行NIC網(wǎng)絡(luò)故障PIN錯(cuò)誤發(fā)卡行卡系統(tǒng)超時(shí) 發(fā)卡行卡系統(tǒng)拒絕發(fā)卡行沒(méi)連入NIC/NAP未知金額不足 帳戶錯(cuò)誤Mac Key Error待確定出錯(cuò)原因出錯(cuò)筆數(shù)交易筆數(shù)Quality Control ?Outputs: ? Acceptance decisions ? Rework ? Quality improvement ? Process adjustments Project Human Resource Management ?項(xiàng)目的臨時(shí)的特點(diǎn)，必然導(dǎo)致人員和組織的關(guān)系總是不斷改變和具有臨時(shí)性。 ?與溝通管理密切相關(guān) Organizational Planning ?Identifying, documenting, assigning ?roles, responsibilities, reporting relationships ?RAM RAEW 團(tuán)隊(duì)能力組合 專業(yè)知識(shí) 組織協(xié)調(diào)能力 操作型 專家型 協(xié)調(diào)型 決策型 Staff Acquisition ?與職能部門(mén)或其他項(xiàng)目的經(jīng)理談判 ?預(yù)先指定的 ?從外部獲得（采購(gòu)） Team Development ?Both enhancing the ability of stakeholders to contribute as individuals as well as enhancing the ability of the team to function as a team. Project Communications Management 典型的項(xiàng)目經(jīng)理有 75% 90%的時(shí)間用于溝通 ?Communications Planning ?Communications Distribution ?Performance Reporting ?Administrative Closure 溝通的規(guī)模 每人年平均編程量（千行）15843 051015很小 2 16 64 512項(xiàng)目經(jīng)理的基本職責(zé) ?Planning ?Organizing ?Leadership ?Control ?項(xiàng)目經(jīng)理有 75% 90%的時(shí)間用于溝通 項(xiàng)目經(jīng)理權(quán)威的來(lái)源 ?正式任命 ?獎(jiǎng)勵(lì) ?懲罰 ?專業(yè)能力 ?人格魅力 X Y 理論 ?X理論：認(rèn)為一般情況下工人都是懶惰的，需要監(jiān)管 ?Y理論：假設(shè)工人們不受到監(jiān)管時(shí)也都愿意工作 Conflict Management Withdrawing Loselose Smoothing Loselose Compromising Loselose Problem
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