【正文】 VERY PRELIMINARY Division Six Sigma Analyst The above could also be consideration for the way Area Councils are structured if it fits within the strategic framework anization of the division Training Project List Black Belt Property Training Cycle 12 Months ago LSS Overview of Six Sigma tools and SSC process Prework (GM, BB, ExComm) SSC 3 day course DMAIC 1 Training project DMAIC 2 General Manager Property Training SSC Workshop ? Simulation ? PDF review / critique ? Council Meeting ? Action Plans 1 Day GMled session 3 Day Facilitator led Training event $ $$ $$ BB Project 1 BB Project 2 Today ? Brainstorming ? Prioritization ? Selection of 35 project ideas ? PDF assignment PDF PDF Revised PDF’s PDF PDF SSC 4x / year $$$ 12 weeks PDF PDF PDF Black Belt Training Track Six Sigma Training Investment T r a i n i n g D a y s5 4 5 1 0 t o 1 5 1 t o 2 5 1 / 5F U L L T I M E S I X S I G M AB l a c k B e l t s ( G r e e n B e l t s ) 26 X X X X X XM a s t e r B l a c k B e l t s 30 X X X X XV P S i x S i g m a G l o b a l 25 X X X XC O R P D I V I S I O N L E A D E R S H I PS O C t h r o u g h D i r e c t o r 5 XA d d l P r o j T e a m M e m b e r s 2 X XP R O P E R T I E SGM 10 X X X XE x e c C o m m 5 X XA d d l P r o j . T e a m M e m b e r s 1 XA s s o c i a t e s 1+ X XI n n o v a ti o n T r a n s fe r i D M A I C (w e b )A s s o c i a te I n tr o .Se c o n d Ye a r T r a i n i n gL e a d i n g Si x Si g m aL e a d i n g T e a m sC o u n c i l T r a i n i n gD M A I C : D 1 , D 2 , D 310,000+ Days of Training Six Sigma Training Deployment iDMAIC Training is intended for all on Property Managers and will be done thru the Development Center on line in Starwood One Detailed description of the terms used can be found here General 6 Sigma Information Six Sigma Information 1. E TOOL 2. INNOVATION TRANSFER 3. LESSONS LEARNED 4. CURRENT GLOBAL, DIVISIONAL CORPORATE PROJECTS 5. THE DMAIC PROCESS 1) The E Tool Projects Gates Tracks Project Progress our Financials Best Practices Warehouse – Accessible Globally 0 1 0 2 0 3 0 4 0 5 0 6 0 7 00 .0 00 .0 10 .0 2O b s e r v a tio n N u m b e rIndividual ValueI C h a r t f o r T o ta l C y11X = 0 .0 0 2 0 5 73 .0 S L = 0 .0 0 6 9 3 2L B = 0 .0 0 00 .0 0 0 .0 1 0 .0 201 02 03 04 0T o ta l C yFrequencyH is to g r a m o f T o ta l C y , w ith N o r m a l C u r v e7 06 05 04 03 02 01 000 .0 0 7 50 .0 0 5 00 .0 0 2 50 .0 0 0 0O b s e rv a tio n N u m b e rIndividual ValueI C h a rt fo r T o ta l C y1X = 0 .0 0 1 4 0 53 .0 S L = 0 .0 0 3 8 8 23 .0 S L = 1 .1 E 0 33 0 2 0 1 0 0 1 0 8 0 6 0 4 0 2 0 0 B A D C E F B A r=.7 Cause B r=.5 Cause A Sigma 2 4 6 Process Baseline Sigma 2 4 6 Process Entitlement A g e n t W e lc o m e s G u e s tP a y A c c e p t e dA g t . R Q S T S F o r m o f P a yA g t S h o w s K e y P a c k e t t o G u e s tA g t . C o n f ir m s R a t e /S ig n .C u s t o m e r G o e s t o R o o mC u s t o m e r L e a v e sC u s t o m e r W a lk s t o D e s kA g e n t A g t . c o n f ir m s In f o on R e s e r v a t io nB e ll S t a t io n A s s is tS e a r c h e s f o r R o o mG u e s t N e e d s L u g g a g e A s s it sA g e n t F in d s R e s e r v a t io nA g e n t C r e a t e s R e s e r v a t io nC u s t o m e r G o e s t o R o o mC u s t o m e r L e a v e sC us t om e r G oe s t o R oomC us t om e r G oe s t o R oomC us t om e r W a lk s InProcess Redesign S I Process O C Friendly Response Speed CTQ Voice of the Customer Project Charter Reduce cycle time and variability of CheckIn. Choice 3 Choice 2 Choice 1 Solutio