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? Skillful Marketing can Affect Consumer if The Product\service offered is designed to meet consumer needs. ? Social Legitimacy of consumer Influence When Shaped by a Proper Ethical Sensitivity Consumer Bill of Rights ? The Right to Safety ? The Right to be Informed ? The Right to Choose ? The Right to be Heard(Redress) ? The Right to Enjoy a Clean and Healthful Environment ? The Right of the Poor and Other Minorities to Have Their Interests Protected 消費行為研究發(fā)展之路 ? Since late 1950s and early 1960s ? Economic theory Marketing ? General considerations: 1)Content Productiondriven to marketing driven 2)MethodologyBehavioral sciences sophistication Environmental Factors shaping the Marketing Challenge ?產品/服務供過於求 ?與遠端消費者迅速正確傳播 ?迅速經濟鋪貨,以增盈收 ?獲通路配合支持整體行銷策略 ?國內及全球經濟成長 消費行為各階段研究重心 ?PreWorld War II Era ?PostWorld War II Era ?The Contemporary Scene PreWorld War II Era ? 1. 求過於供,生產成為最大挑戰(zhàn) ? 2. 拜廣播之賜,得以廣告作遠距傳播 ? 3. 通路多半規(guī)模小且屬地方性質 ? 4. 賣方竭力說服經銷商販賣商品, 尤其在廣告刺激需求時 ? 5. PreWorld War II Era B. 行為科學的地位 ? 1. 成長及影響力些微 ? 2. 理論多於實證 直至本時期尾聲,研究方興 PreWorl