【品質(zhì)管理與管控】ch9-文庫吧在線文庫
【正文】 ices of othersn Transferring knowledge quickly and efficiently throughout the anizationTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM04/16/06 30SJSU Bus. 142 David BentleyImplementing Six Sigma 6?n Committed leadershipn Integration with existing initiatives, business strategy, and performance measurementn Process thinkingn Disciplined customer and market intelligence gatheringTHE MANAGEMENT AND CONTROL OF QUALITY, 6e, 169。 Managers react negatively or by denial161。 Execution of plans161。 Deals with internal operations161。 Benchmarking worldclass panies161。 2023 SouthWestern/Thomson LearningTM品質(zhì)管理與管制 14Best Practices: Infrastructure Design (2 of 3)n Medium performers161。 Formal supplier certification programsTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM品質(zhì)管理與管制 9Baldrige Core Values and Conceptsn Visionary leadership n Customerdriven excellencen Organizational and personal learningn Valuing employees and partnersn Agilityn Managing for innovationn Focus on the futuren Management by factn Public responsibility and citizenshipn Focus on results and creating valuen Systems perspectiveTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 通往品質(zhì)的黃磚路 161。 Process value analysis161。 Benchmarking petitors161。 2023 SouthWestern/Thomson LearningTM品質(zhì)管理與管制 15Best Practices: Infrastructure Design (3 of 3)n High performers161。 Stems from strategic objectives161。 2023 SouthWestern/Thomson LearningTMRev. 04/16/06 22SJSU Bus. 142 David BentleyCommon Mistakes in TQ Implementation (4 of 4)n Employees operate under belief that more data are always desirablen Management fails to recognize that quality improvement is personal responsibilityn Organization does not see itself as collection of interrelated processesTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM04/16/06 26SJSU Bus. 142 David BentleySelf Assessment: Basic Elementsn Management involvement and leadershipn Product and process designn Product controln Customer and supplier municationsn Quality improvementn Employee participationn Education and trainingn Quality informationTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM04/16/06 31SJSU Bus. 142 David BentleyImplementing Six Sigma 6?n A bottom line orientationn Leadership in the trenchesn Trainingn Continuous reinforcement and rewardsTHE MANAGEMENT AND CONTROL OF QUALITY, 6e
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