【正文】 to lead Six Sigma improvement teams equip Black Belts with SPC tools and techniques Six Sigma Management Training (3 days) equip results owners to manage in Six Sigma environments ensure the advancement of the improvement projects Green Belts Six Sigma Green Belt Training (5 days) prepare team members to execute project activities provide solid foundation of improvement processes and tools 提高整個組織的實力 支持六西格瑪運(yùn)動 領(lǐng)導(dǎo)人才助推活動 (2天 ) 與業(yè)務(wù)戰(zhàn)略取得統(tǒng)一 為項目而保證承諾，安排重點(diǎn)，提供資源 高級領(lǐng)導(dǎo)團(tuán)隊 基礎(chǔ)培訓(xùn) ——全組織 黑帶候選人 帶頭人 六西格瑪黑帶培訓(xùn) (20天 ) 教會“黑帶”如何領(lǐng)導(dǎo)六西格瑪改進(jìn)團(tuán)隊 。 六西格瑪綠帶學(xué)習(xí)班大綱 Six Sigma Green Belt Action Learning Plan ? 六西格瑪基礎(chǔ) (Fundamental to Six Sigma) ? 界定機(jī)遇 (Define) 找出、排序并選擇改進(jìn)機(jī)遇。 衡量 我們現(xiàn)在做得怎么樣 ? 對過程進(jìn)行衡量，確定當(dāng)前 分析 錯在哪里 ? 分析并確定缺陷的根本原因。 Certain types of problems require certain types of analytic tools. These tool sets are summarized on this chart. 分析工具 常見用途 Ford Global 8D 用于將績效恢復(fù)到以前的水平。 Black Belt (黑帶 ) 是內(nèi)部的六西格瑪從業(yè)者，具備應(yīng)用于多種統(tǒng)計學(xué)方法的技能。 績效衡量 業(yè)務(wù)過程 業(yè)務(wù)成 果 顧 客 與 市 場 培 訓(xùn)與發(fā)展 內(nèi)部 業(yè)務(wù) 財務(wù) 為 建立 實現(xiàn) 我 們戰(zhàn) 略目 標(biāo) 所需的能力，我 們 需要採 取哪些行 動 目 標(biāo) ： 實際 ： 度量 目 標(biāo) ： 實際 ： 度量 目 標(biāo) ： 實際 ： 度量 目 標(biāo) ： 實際 ： 度量 The Cornerstone of a Six Sigma Business Improvement Campaign is a Balanced Scorecard Strategies Objectives Current Year Initiatives STRATEGIC DIRECTION Vision: Our overriding purpose – how we will deliver value to customers. Mission: Who we serve, what services we provide and how we achieve petitive advantage Strategic Objectives: Goals we must acplish to achieve our vision. Make or Break Initiatives: What we need to do to be successful today. Breakaway Initiatives: What we need to do to be successful in the future PERFORMANCE MEASUREMENT Business Processes Business Results Customer Market Learning Growth Internal Business Financial What we need to do to build the capability to achieve our strategic objectives. Goal: Actual: Metric Goal: Actual: Metric Goal: Actual: Metric Goal: Actual: Metric Be the market leader in providing superior wireless products and solutions … Lead Inter to wireless. Drive success by exceeding the expectations of customers, consumers, shareholders and coworkers ? Customer, consumer share holder driven employees winning through the 4Es +1。 eTools: 網(wǎng)上調(diào)查、模擬程序及各種歸納工具可以對“六西格瑪”過程的眾多階段進(jìn)行改進(jìn)。 六西格瑪?shù)母镄翿enovation of Six sigma 數(shù)碼六西格瑪 (Digital Six Sigma) 是對經(jīng)典業(yè)務(wù)改進(jìn)方法的一次重大革新。 Measurement and Methodology “ Sigma” is a measurement scale upon which improvements can be gauged. “Six Sigma” is an overall methodology that drives business improvement. 六西格瑪定義 Definition of Six Sigma Whatever we do, The maximum error number which is allowed to make should not go beyond times among 1,000,000 opportunities. 無論做什么，在 1百萬次出錯機(jī)會中，所允許出現(xiàn)的錯誤為 次 六西格瑪與每百萬機(jī)遇 (DPMO)相對應(yīng)。 所謂統(tǒng)一是指可以用西格瑪來衡量從咖啡杯缺陷到失去銷售機(jī)會的一切內(nèi)容。新 六西格瑪 挑戰(zhàn) 挑戰(zhàn) Challenge 快 !快 !快！ Be quick! 取勝法寶 Keys to Success 美國國家品質(zhì)獎 QS 不同的法則 Different Philosophies Then and Now 1986 Six Sigma methodology introduced at 1987 Six Sigma by 1992 goal was set 1988 Malcolm Baldrige National Quality Award 1991 Black Belt Initiative introduced 1992 10X defect reduction every 2 years, cycle time every 5 years 1998 Corporate Renewal 1999 Rules of Engagement, Performance Excellence, Balanced Scorecard 2023 Black Belt Initiative Accelerated ’s Perspective 2023 Digital Six Sigma 2023 Malcolm Baldrige National Quality Award 1987 制定 1992 應(yīng)達(dá)到的西格瑪目標(biāo) 公司與六西格碼 以往與現(xiàn)在 1988 馬稱科姆 例如，某一水平的西格瑪可以說明生產(chǎn)一百萬只咖啡杯的過程中有多少殘次品。西格瑪水平每升高一級，缺陷數(shù)量都指數(shù)級地減少。 今天的六西格瑪 Six Sigma Today A prehensive, flexible system for achieving maximizing business success through thoroughly understanding customer needs, a disciplined use of facts data, and diligent attention to improving and reinventing processes. ? Cost reduction ? Improved productivity ? Marketshare growth ? Customer retention ? Cycletime reduction ? Defect reduction/elimination ? Culture change ? Product/service development Business Success Factors 成功因素 成本下降 生產(chǎn)率提高 市場占有率增長 顧客維持 周期縮短 缺陷減少 /消除 文化變革 產(chǎn)品 /服務(wù)開拓 是一個全面的柔性系統(tǒng)，通過充分理解客戶需求，嚴(yán)謹(jǐn)?shù)厥褂檬聦嵑蛿?shù)據(jù)，勤奮地注意改進(jìn)和重新創(chuàng)造程序，來最大程度的達(dá)成生意的成功。 eProcesses: 隨時處于掌控之中的數(shù)字化改進(jìn)措施。 超越 創(chuàng) 意 : 為 在未 來 取得成功我 們 需要 採 取哪些行 動 。 影 響 團(tuán)隊作用 TEAM ROLES 六西格瑪 (6 Sigma) 中內(nèi)含許多角色。下圖對這些成套的工具進(jìn)行總結(jié)。 And for each phase in the process, a set of specific activities, problemspecific tools and techniques, and key deliverables are involved. The following chart lists the five stages of the DMAIC model and the fundamental objectives for each phase. 階段 基本目標(biāo) 界定 什么是最重要的 ? 定義項目目標(biāo)和應(yīng)向內(nèi)部及外部顧客提供的內(nèi)容。 為改進(jìn)過程提供堅實基礎(chǔ)和工具。 為“黑帶”提供 SPC工具和技巧。 Analytic Tool Set Common Use Ford Global 8D Need to bring performance back to a level at which it had previously been DMADV Need a new process, product, or service Proactive, not reactive Also called DFSS (Design for Six Sigma) DMAIC Need to reach levels of performance never before seen Tool set used by Green Belts and Black Belts DMADDD Need to drive the cost out of a process and improve efficiency DMAIC DMAIC是一整套常被 Green Belt (綠帶 ) 和 Black Belt (黑帶 ) 使用的工具。 ?進(jìn)行持續(xù)不懈的嚴(yán)謹(jǐn)評審。對業(yè)務(wù)改進(jìn)機(jī)遇的類型進(jìn)行分析，同時指定一個相應(yīng)的團(tuán)隊。 Cp Cpk ) DPMO(Defects Per Million Error Opportunities 業(yè)界標(biāo)桿 一般公司 baggage handling: sigma 行李傳送 國內(nèi)航班 為什么要推行六西格瑪 Why Six Sigma? ?