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anization Quality Pays 1 Top management involvement 2 Quality objectives 3 QA as consultant 4 Flat hierarchies 5 Preventive focus 6 Selfchecking by workers 7 Projects with suppliers 8 Preventive QA tools 9 Controlled RD volume10 Involvement with customer11 Decisionmaking authority12 Problemsolving by shop floor workers13 Operationalized objectives14 Selfmanaging teams15 Worker satisfactionLevers of quality management Level I Level II Level III Level IV Weaknesses Average Strengths Key leversConstantly improvingManagement of key leversLITE ON G R O U P SILITEK CORPORATIONQuality PaysFour levers of qualityQualityassurance Production,qualityassurance (QA)Production,quality assurance,RD, purchasingAll functions,customers,suppliersParticipating functionsInsufficient / wronguse of QA tools SPC, audits,quality circles,PokaYoke,some use ofFMEAProcessFMEA,productFMEA,design ofexperiments,design review,failure treeanalysisQFD, designreview withCustomer / supplier,customer surveys,employee surveysMethods (added from Level II onwards)● Quality through inspection● Little quality consciousness and knowhow● Improvement in production process● Start of worker involvement● Process capability and manufacturability in development● Supplier integration● End customer orientation and superior products ● Cultural realignmentCharacteristicsLevel I‘Inspection’Level II‘Qualityassurance’Level III‘Prevention’Level IV‘Perfection’Top performance in quality managementLITE ON G R O U P SILITEK CORPORATIONQuality PaysMoving from level I ‘inspection’ to level II ‘quality assurance’Strategy and anizationInspectionI● Quality objectives for production units● Focus increase in process capabilityCore processes● Capturing and analysing productionrelate