communication通用電氣公司的培訓(xùn)課程課件(存儲(chǔ)版)
【正文】 possible, involve team members in planning, decisionmaking and implementing changes ? Link team members’ job responsibilities to business strategy and priorities Manager’s Role Employee mitment is earned only after basic needs are met What is my job? Job Responsibilities Source: Roger D’Aprix Manager’s Communication Toolkit 16 How am I doing? Manager’s Role Employee mitment is earned only after basic needs are met Performance feedback ? Provide feedback (positive and developmental) on performance ? Tell employees what they are doing right as well as wrong ? Discuss mutual actions for performance improvement ? Make feedback a frequent and timely activity ? Learn how to listen effectively and how to coach people so they can improve their performance Source: Roger D’Aprix Manager’s Communication Toolkit 17 Source: Roger D’Aprix Does anyone care? Individual needs ? Take time to listen and talk honestly with employees。 value and respect them ? Walk the floor ? Hold staff meetings in which people have the opportunity to express their ideas and concerns ? Solicit feedback about your own leadership style ? Recognize and act on people’s ideas ? Practice mon daytoday courtesies and civilities Manager’s Role Employee mitment is earned only after basic needs are met Manager’s Communication Toolkit 18 How’s my unit doing? Work unit objectives, results ? Share general business information on a timely basis ? Discuss team goals and how they match overall business objectives ? Recognize team acplishments ? Discuss the need for team performance improvement ? Find opportunities to assemble the team for dialogue and celebration Source: Roger D’Aprix Manager’s Role Employee mitment is earned only after basic needs are met Manager’s Communication Toolkit 19 Where are we headed? Vision/Mission and Values ? Gain a personal appreciation and knowledge of the business’ vision, mission and strategic direction ? Internalize the pany’s value system and behave accordingly ? Show personal conviction and mitment to the vision, mission, strategy ? Relate work group experience to the vision, mission and values and help keep people focused ? Be present to the workforce in ways that make them feel they are being led by someone who understands and cares Source: Roger D’Aprix Manager’s Role Employee mitment is earned only after basic needs are met Manager’s Communication Toolkit 20 How can I help? Empowerment ? Provide genuine opportunities for involvement ? Empower people to take the initiative and make decisions without second guessing them ? Support the risk takers even when they make a mistake ? Recognize and reward true contribution ? Encourage and support crossfunctional collaboration ? Promote mutual trust and mitment Source: Roger D’Aprix Manager’s Role Employee mitment is earned only after basic needs are met How Are We Doing Today? Manager’s Communication Toolkit 22 Measurements, regular updates from manager ? XX% Say manager inspires high performance ? XX% Treated with respect ? XX% Say the way we work is driven by GE Values Vision, mission, strategy ? XX% Say business is well run ? XX% Say business is wellpositioned for growth ? XX% Say munication in business is open, honest Commitment ? XX% Satisfied with GE ? XX% Say work gives chance to show what they can do ? XX% Given the opportunity for challenging assignments Source: Roger D’Aprix Marketplacebased Listening, recognition ? XX% Say good ideas adopted regardless of who/where ? XX% Say manager shows appreciation ? XX% Rewarded for going above and beyond Feedback, performance review, coaching ? XX% Receive ongoing feedback ? XX% Say working here offers chance to grow and develop ? XX% Say experience, skills gained at GE increase opportunities Job responsibilities ? XX% Say their job responsibilities are clear to t
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