【正文】 iaContributors:3M Tele Systems Advanced Fibre AlcatelThierno Diallo Communications Chandan Banerjee ADTRAN Mark Hodges Ian MackieCharles O39。該要求建立在包括ISO 9001在內(nèi)的現(xiàn)有工業(yè)標(biāo)準(zhǔn)的基礎(chǔ)上。規(guī)定有效的成本和基本的性能測(cè)量以指導(dǎo)進(jìn)展和評(píng)估質(zhì)量管理體系實(shí)施結(jié)果。長期目標(biāo)包括成本和基本的性能衡量。 Overall cost reduction and increased petitiveness,全面的成本減少和增加的競爭力 Conformance to TL 9000 constitutes conformance to correspondingISO 9001:2000 requirements, andTL 9000的合格性組成相應(yīng)的ISO 9001：2000要求的合格性，和手冊(cè)的任何用戶都可以發(fā)出變更要求。打算取得或維持注冊(cè)權(quán)的組織可以在新版本出版日之后12個(gè)月內(nèi)繼續(xù)用以前的版本。 Common TL 9000 Measurements, and一般TL 9000衡量，和 Implementation of revision 修訂實(shí)施When a new release of this handbook is published, all changes bee effective on the date of publication unless otherwise noted in the handbook. The new handbook may be used immediately on publication. Organizations seeking to achieve or maintain registration may continue to use the previous release of the handbook for 12 months after the date of publication of the new release. At that point, the old release bees obsolete and may no longer be used for anyregistration or surveillance activities.當(dāng)手冊(cè)的新版本出版時(shí)，在出版日所有更改的內(nèi)容都生效了，除非手冊(cè)中另有注釋。 Developing and maintaining the TL9000 handbooks 發(fā)展和維持TL 9000手冊(cè)The QuEST Forum is responsible for the development, publication, distribution, and maintenance of the TL 9000 handbooks. Change requests for the handbooks, following their initial publication, are to be submitted to the QuEST Forum Administrator. Any user of the handbooks may submit change requests.尋求討論會(huì)負(fù)責(zé)TL 9000手冊(cè)的發(fā)展，出版，分發(fā)和維持。 TL 9000 includes ISO 9001:2000 and future revisions will be incorporated,TL 9000包括ISO 9001：2000，而且將來的版本將被合并。 Efficient management of external audits and site visits,外部審核和實(shí)地考察的有效管理 Purpose用途The purpose of TL 9000 is to define the telemunications quality management system requirements for the design, development, production, delivery, installation, and maintenance of products: hardware, software, and services.Included in TL 9000 are performancebased measurements that quantify reliability and quality performance of these products. Longterm goals include both cost and performancebased measurements.TL 9000的用途是規(guī)定通訊質(zhì)量管理體系要求，用于硬件、軟件和服務(wù)等產(chǎn)品的設(shè)計(jì)、開發(fā)、生產(chǎn)、運(yùn)輸、安裝和維修。 Establish and maintain a mon set of quality management system requirements,Reduce the number of telemunications quality management system standards,Define effective cost and performancebased measurements to guide progress and evaluate results of quality management system implementation,建立和維持一套質(zhì)量管理體系要求。TMike ServerAtlanta Cable SalesBryan GluttingBellSouthTelemunicationsJoel SullivanBookham TechnologyNick WhiteleyCelesticaPaul PettingerComplasFred DennyCorningJoel ReeceLeonard YoungECI TeleMisha PtakTraining Work GroupLeaders: Chair Rosemarie Moskow SBC ViceChair Jeff Harpe Nortel NetworksStatAMatrixPaul BermanJim GerardShannon KohlenbergerMonica EskridgeNortel NetworksJeff HarpePulseMisha PtakSBCJim McCormickRosemarie MoskowContributors:CTDI Jim McCormickExcel PartnershipJoe DeCarloSteve ObolewiczDonna LockeTL 9000 Quality Management System Requirements Handbook XTable of Contents目錄表Table of Contents目錄表SECTION 1 INTRODUCTION 11第一部分 簡介SECTION 2 STRUCTURE 21第二部分 結(jié)構(gòu)SECTION 3 TL 9000 ADMINISTRATION 31第三部分 TL 9000管理SECTION 4 QUALITY MANAGEMENT SYSTEM 41 第四部分 質(zhì)量管理體系 GENERAL REQUIREMENTS 41一般要求 DOCUMENTATION REQUIREMENTS 42 文件要求 SECTION 5 MANAGEMENT RESPONSIBILITY 51第五部分 管理責(zé)任 MANAGEMENT COMMITMENT 51 管理義務(wù) CUSTOMER FOCUS 51 客戶中心 QUALITY POLICY 52 質(zhì)量方針 PLANNING 52 計(jì)劃 RESPONSIBILITY, AUTHORITY AND COMMUNICATION 53 責(zé)任，權(quán)力和聯(lián)系 MANAGEMENT REVIEW 54 管理評(píng)論 SECTION 6 RESOURCE MANAGEMENT 61第六 部分 資源管理 PROVISION OF RESOURCES 61 資源供應(yīng) HUMAN RESOURCE 61 人力資源 INFRASTRUCTURE 62 基礎(chǔ)組織 WORK ENVIRONMENT 62 工作環(huán)境 SECTION 7 PRODUCT REALIZATION 71第七部分 產(chǎn)品實(shí)現(xiàn) PLANNING OF PRODUCT REALIZATION 71產(chǎn)品實(shí)現(xiàn)的計(jì)劃 CUSTOMERRELATED PROCESSES 73相關(guān)客戶程序 DESIGN AND DEVELOPMENT