【正文】 f qualified internal candidatesC. a need for new ideasD. the risk of “employee cloning ”25. Executives or managers who coach, advise, and encourage employees of lesser rank are called .A. prot233。Job DescriptionPosition Department Accountable to Salary/pay grade [ ] 35 – 40 hrs/wk [ ] 20 – 35 hrs/wk [ ] less than 20 hrs/wkJob summary Responsibilities/daily tasks Qualifications Relations of the position to others in the pany一、單項選擇題1. Executives or managers who coach, advise, and encourage employees of lesser rank are called .A. prot233。sB. teachersC. mentorsD. role models2. As an appraiser, you should try to do all of the following except _______________.A. minimize criticismB. change the person, not the behaviorC. focus on solving problemsD. be supportive3. Individuals working internationally need to know as much as possible about all of the following hostcountry characteristics except _______________.A. social and business etiquetteB. cultural values and prioritiesC. political structure and current playersD. cultural trends4. Questions contained in structured job interviews should be based on _______________ .A. job analysisB. job designC. job specializationD. job utilization5. Outplacement services are . methods of attracting individuals into a career to help terminated employees find a job elsewhere given to executive employees parts of any career management system6. Which of the following is not a core skill that is critical for success abroad? ______________.A. Physical fitness and mental maturityB. Effective delegate skillsC. Prudent decisionmaking skillsD. Cultural adaptability7. If your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use? _______________ .A. Trait methodB. Results methodC. Behavior methodD. Attitudinal method8. Compensation programs that pensate employees for the knowledge they possess are known as ______________.A. skillbased pay plansB. performancebased pay plansC. meritbased pay plansD. senioritybased pay plans9. To implement a successful program in basic and remedial training, managers should do all of the following except _______________.A. explain to employees why training will help them in their jobs a classroomoriented approach so employees learn by lectures feedback on employees’ progress the training to the employees’ goals10. Which of the following is not true of selfratings of performance? _______________.A. They are beneficial when managers seek to increase the employee’s involvement in the review processB. Critics argue that selfratings are more lenientC. Research has shown that selfratings are as valid as, if not more valid than, test scoresD. They are free of most biases that other rating sources may have三、閱讀理解（每題3分，共30分）（一）The promotion and development of performance management processes by HR can make an important contribution to knowledge management, by providing for behavioral expectations which are related to knowledgesharing to be defined, and ensuring that actual behaviors are reviewed and, where appropriate, rewarded by financial or nonfinancial means. Performance management reviews can identify weaknesses and development needs in this aspect, and initiate personal development plans, which are designed to meet these needs.One starting point for the process could be the cascading of corporate core values for knowledgesharing to individuals, so that they understand what they are expected to do to support those core values. Knowledge sharing can be included as an element of a petency framework, and the desired behavior would be spelt out and reviewed. For example, positive indicators such as those listed below could be used as a basis for agreeing petency requirements and assessing the extent to which they are met. The following are examples of positive behavior in meeting petency expectations for knowledgesharing:. Is eager to share knowledge with colleagues。. Ensures as appropriate that knowledge is captured, codified, recorded and disseminated through the intranet and/or other means of munication.Hansen et al (1999) mention that at Ernst amp。g233。s behavior. 2. To increase diagnostic abilitythe ability to perceive accurately the state of relationships between others. 3. To increase action skillthe ability to carry out the skillful behavior required by the situation.In a Tgroup, the trainer will explain the aims of the program and may encourage discussion and contribute his or her own reactions. But he or she does not take a strong lead and the group is largely left to its own devices to develop a structure that takes account of the goals of both the members of the group and the trainer provides a climate where the group members are sufficiently trusting of one another to discuss their own behavior. They do this by giving “feedback” or expressing their reaction to one ano