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___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________樓面領(lǐng)班工作程序RD11樓面領(lǐng)班工作程序 1. 班前準(zhǔn)備2. 分配清掃房間3. 召開班前會(huì) 4. 檢查房間、衛(wèi)生間 6. 收取小酒吧賬單 5. 報(bào)空房 7. 飲料管理8. 檢查服務(wù)員工作單9. 交接班樓面領(lǐng)班工作程序RD11 步驟/內(nèi)容標(biāo) 準(zhǔn)，記錄當(dāng)班服務(wù)員的姓名。 空調(diào)工作正常，無雜音。 家具按規(guī)定位置擺放，無破損。 床底無雜物。、清潔、恭桶、浴缸清潔，無斑跡、水跡、 毛發(fā)。 樓面領(lǐng)班工作程序RD11步驟/內(nèi)容標(biāo) 準(zhǔn)、衛(wèi)生間的工作程序全面檢查房 間、衛(wèi)生間。 在工作單該房號(hào)前注明“OK”。,無遺 漏?！讹嬃项I(lǐng)用單》，補(bǔ)充樓層酒水。（種類及數(shù)量）。、病人、殘疾客人、特殊要求的客人。 昨日晨會(huì)中提出的有關(guān)本部門的問題解決情況。 各崗點(diǎn)信息回饋。 打印修改后的檔，無差錯(cuò)。 按收文、發(fā)文、時(shí)間、部門分類。 按酒店檔案管理要求，定時(shí)清理。 樓層物品需送到樓層工作間，當(dāng)面點(diǎn)清，數(shù)字準(zhǔn) 確。 濕的棉織品烘干后再打包。 與其它崗位相接口的程序：序號(hào) 程序名 界面部門/崗位1． 領(lǐng)班程序 客務(wù)領(lǐng)班管理隨想：（共5頁）_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________。 分類登記：貴重物品，食品，公共區(qū)域物品，一 般物品。 根據(jù)各崗點(diǎn)所開《物品申領(lǐng)單》發(fā)貨。 調(diào)閱文檔后，隨時(shí)歸檔。 據(jù)文件的要求發(fā)給有關(guān)部門、崗點(diǎn)。文員兼?zhèn)}管工作程序RD18步驟/內(nèi)容標(biāo) 準(zhǔn)，在計(jì)算機(jī)上迅速 打印出草稿。 臨時(shí)會(huì)議提前通知。與其它崗位相接口的程序：序號(hào) 程序名 界面部門/崗位 清潔程序 清潔員 服務(wù)程序 服務(wù)員管理隨想： 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