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___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________樓面領班工作程序RD11樓面領班工作程序 1. 班前準備2. 分配清掃房間3. 召開班前會 4. 檢查房間、衛(wèi)生間 6. 收取小酒吧賬單 5. 報空房 7. 飲料管理8. 檢查服務員工作單9. 交接班樓面領班工作程序RD11 步驟/內容標 準，記錄當班服務員的姓名。 空調工作正常，無雜音。 家具按規(guī)定位置擺放，無破損。 床底無雜物。、清潔、恭桶、浴缸清潔，無斑跡、水跡、 毛發(fā)。 樓面領班工作程序RD11步驟/內容標 準、衛(wèi)生間的工作程序全面檢查房 間、衛(wèi)生間。 在工作單該房號前注明“OK”。,無遺 漏?！讹嬃项I用單》，補充樓層酒水。（種類及數量）。、病人、殘疾客人、特殊要求的客人。 昨日晨會中提出的有關本部門的問題解決情況。 各崗點信息回饋。 打印修改后的檔，無差錯。 按收文、發(fā)文、時間、部門分類。 按酒店檔案管理要求，定時清理。 樓層物品需送到樓層工作間，當面點清，數字準 確。 濕的棉織品烘干后再打包。 與其它崗位相接口的程序：序號 程序名 界面部門/崗位1． 領班程序 客務領班管理隨想：（共5頁）_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________。 分類登記：貴重物品，食品，公共區(qū)域物品，一 般物品。 根據各崗點所開《物品申領單》發(fā)貨。 調閱文檔后，隨時歸檔。 據文件的要求發(fā)給有關部門、崗點。文員兼?zhèn)}管工作程序RD18步驟/內容標 準，在計算機上迅速 打印出草稿。 臨時會議提前通知。與其它崗位相接口的程序：序號 程序名 界面部門/崗位 清潔程序 清潔員 服務程序 服務員管理隨想： （共5頁）___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________