【正文】 ny has a city ledger account list located in the cashier area.4 Bring the signed bill to cashier for checking purpose.5 If everything is correct, return to the guest table and thank guest for dining. 1. 確保客人在打印了名字和公司名稱賬單上簽字。4. 預(yù)?？腿硕冗^美好的一天/夜晚并且感謝客人光臨l Help ladies and kids first, then men.l Open the door in such a way that you are not blocking the way for the guests to leave.l Use guest name if known.l Do not shake guest’s hand if guest doesn’t initiate so.l 女士與兒童優(yōu)先，然后是男士。5. 檢查椅子，如果有必要進(jìn)行一些碎屑的清理。4 用一套咖啡杯、淡奶、糖的咖啡壺放在托盤里給客人送上。4. 把泡沫放在咖啡上。5． 把茶壺放到杯子的上方。WATER SERVICE茶水服務(wù)Serving Ice Water服務(wù)冰水Prepare Ice Water and service towel1. Put ice cubes into pitcher until pitcher is 1/3 full.2. Pour/add water until pitcher is 90% full.3. Fold service towel into a small squareServe Water to guests1. Hold pitcher with right hand and service towel with left hand.2. Serve ice water from the right of guest, holding pitcher with service towel underneath it.3. Pour ice water into glass until glass is about 80% full.4. Use service towel to wipe off water drops that condensed on pitcher.取好冰水準(zhǔn)備好服務(wù)毛巾1. 把冰水放到壺面滿1/3。Serving Bottled Water服務(wù)礦泉水1 Get the ordered bottle from the bar and approach table to serve.2 Place glass in front of guest from the right hand side of guest.3 Pour water until glass is half full and place bottle on the right and above the glass with the label facing towards the guest.4 Always tell the guests what drink you are giving them in order to prevent mistakes.5 If you forget who ordered what or you did not take the order try to ask the guests politely who has ordered what drink.1. 從酒吧里拿出客人點(diǎn)的酒水接近客桌服務(wù).2. 從客人的右手邊把杯子放到客人的前面.3. 為客人倒水直到半分滿就可，倒完把瓶子放到杯子上方的右手邊并把標(biāo)簽朝向客人。l 請(qǐng)使用座位號(hào)系統(tǒng)確?？腿说狞c(diǎn)單WINE SERVICE酒水服務(wù)Prepare Wine and champagne service紅酒和香檳服務(wù)的準(zhǔn)備1. Prepare glass as per number of guests. Then place each glass on the right side of water glass. 2. Prepare folded service napkin3. For white wine and champagne, prepare wine bucket and stand. Fill up bucket ice cubes and pour water till all ice cubes are covered. Place the bottle into the bucket.4. Bring the set of bucket, stand, and wine to be place next to guest table.1. 為每一位客人準(zhǔn)備酒杯。l 餐巾要干凈并折疊整齊。l When displaying, Label face out and bottle neck on top.l Ensure correct order by confirming name of wine and vintage before opening wine.l 向客人展示酒水的時(shí)候，標(biāo)簽朝外瓶頸向上。當(dāng)螺旋釘進(jìn)入到軟木塞3/4的時(shí)候停止旋轉(zhuǎn)。Seal should be cut right below bottle lip for hygiene purposeEnsure the cork is not cracking or breaking when pulling cork upward.Make sure there is no noise when the cork is finally removed.Do not throw cork into bucket or elsewhere after loosen it.l 衛(wèi)生起見，封印應(yīng)當(dāng)恰好從瓶口下端割起。l 只能倒半杯的酒以保證客人喝這杯酒時(shí)酒的溫度一直都是適宜的。l All staff must know the brands of cigarettes available in the outlet l Guest requesting cigarettes will be served with their chosen brand where available.l 在餐廳應(yīng)該了解可以提供的香煙的牌子l 提供給客人的香煙應(yīng)該時(shí)刻人所要求的那個(gè)牌子Lighting cigarette for guest.為客人點(diǎn)煙1. Ensure the lighter is adjusted at the minimum flame level before approach to guest.2. Once the guest places the cigarette, hold the lighter approx. 30cm in front of the guest, and then strike the lighter. 3. Once the guest has realised that the flame is lit, move it toward the cigarette。l 如果是在一個(gè)有風(fēng)的地方要用另一手擋住火焰。1. Ensure that all items are securely stacked in a manner that they will not fall off.2. Pick up the tray using the shoulder carry method being very careful 3. Place the tray on the space provided in the stewarding area and unload it safely, and taking care not to break any items.4. At the stewarding bench, items are sorted to assist the stewards. Items are sorted in the following manner: l Cutlery is sorted in its individual containers. l Plates are placed on similar piles.l Contents of glass and cups are emptied into a liquid bin and then sorted upside down into its racks.l Straws, food scraps, paper napkins, doilies are discarded.l Dirty linen should be placed in the linen trolley/bag.l Juices or milk products in the glass should be scrubbed on the bottlebrush, prior to being placed in their individual racks.5. Wipe clean service tray and place ready to pick up food.1. 使用肩膀運(yùn)送托盤方法的時(shí)候要小心，注意托盤上的物品是否放穩(wěn)、放正確，確保不要掉下來。l 裝果汁或牛奶的杯子應(yīng)該用刷子把底部清理干凈后才可放到杯筐里5. 在拿食物之前先要把服務(wù)托盤擦干凈和準(zhǔn)備好。2. 用你的左手托住托盤下部重心部位。裝食物托盤Carrying Food Tray:1. To lift a tray allow 15cm of the tray to project over the edge of the tray jack.2. Place the left hand under the tray。l 試管、食品的廢料紙巾要丟掉。l 確保桌子上的煙灰缸里不可以多于兩個(gè)煙頭。l Anticipate the guest’s needs. If you see a guest taking out their cigarette packet from pocket, be prepared, get your lighter ready and stand by close to the guest.l If you are in a windy location you may need to shelter the flame with your other hand.l 預(yù)測客人的需要。4. 放在有一盒火柴的5英尺的盤子里。4. 把剩余的紅酒放在旁邊的操作臺(tái)上（白葡萄酒放回冰桶）以便酒水續(xù)杯。9. 左手拿餐巾右手從標(biāo)簽背面握住酒瓶。3. 打開開瓶器上螺旋釘，將尖端插入軟木塞的中心。3. 再次確認(rèn)紅酒的點(diǎn)單，在得到客人同意后才能進(jìn)行接下來的操作。4. 將桶的一套物件，支架和酒拿到客人餐桌附近指定的地方。l 女士優(yōu)先，然后順時(shí)針旋轉(zhuǎn)。l Complimentary ice water should be pre set in bar or stations to be served upon guest request.l Water will be served in a water goblet using water jug, and periodically refilled when the glass is one third full.l 冰水可以放在吧臺(tái)里提前準(zhǔn)備好以便客人隨時(shí)需要。l 用數(shù)字編號(hào)的形式服務(wù)。3． 把杯子放到客人的前面靠近右手上方的正餐盤。2. 在意大利咖啡機(jī)上按意大利鮮奶咖啡按鍵。2 放兩勺不含咖啡因的咖啡放于咖啡壺里（一人）。3. 重新把調(diào)味品擺上餐桌。l 在結(jié)算時(shí)，以稱呼客人的姓來表達(dá)感謝Assist guest with leaving and Bid farewell幫助顧客離開 , 客人離開前的祝福1. Approach tables and assist in pulling chair as soon as guests give signal that they are leaving.2. Help guest put on his or her coat (if applicable). 3. Open the door for the guest when they leave.4. Wish the guest a good day or night and thank them for their visit.1. 如果看到顧客有離開的跡象，走近餐桌，拉開椅子。3. 要求用鑰匙來檢查房間號(hào)是否正確打印。Credit Card信用卡1 Bring it back to the cashier.2 Check the slip to see the amount is correct after Cashier process the credit card and approval is obtained. 3 Present folder to guest with the card, slip