【正文】 roduces the facilities and activities. The guests are interested in the aerobic classes and hope to join the class.(2) One guest needs to leave a diamond ring in the safe deposit box before she goes to swimming. Supply the service. Ⅳ Reading ComprehensionText A: (1) Where can you find the information like “facilities and service” part of the passage in your daily life?(2) What is aerobics? Which part of your body benefits most from it?(3) What are the main benefits of saunas? Text B: (1) What is the “ad agency” mean in the passage? (, Line 2)(2) What benefits can exercises offer?(3) Talk something about the exercises condition of you. Ⅴ Exercises and summary 本單元重點(diǎn):如何為客人提出建議本單元難點(diǎn)：不同客人的需求習(xí)慣教學(xué)方法：講授Roleplay教學(xué)目的和要求：模擬可能出現(xiàn)的酒店服務(wù)場景，要求學(xué)生進(jìn)行應(yīng)變。教學(xué)基本內(nèi)容：Ⅰ Listening Comprehension 聽力對話重點(diǎn)句型聽力Ⅱ Useful Expressions結(jié)賬退宿的操作流程賬單上常見的縮寫Ⅲ Situational Dialogue(1) Mrs. Smith is in Room 2210 and she is checking out. Her bill is ￥1250. She wants to settle the bill with cash. You find that the cash is not RMB or USD but HKD. As the hotel regulation, HKD is not accepting. Try to help her to check out. (2) Miss Chen has stayed in the hotel for 4 days and she is going to check out. She finds that if she reserved by Ctrip she could get 15% discount. Now she requires the discount. But you find that she made the reservation by telephone. Try to deal with this problem. Ⅳ Reading ComprehensionText A: (1) What is account?(2) What is folio?(3) Differentiate account from folio. Ⅴ Exercises and summary 本單元重點(diǎn):離店退宿的流程本單元難點(diǎn)：前臺財(cái)務(wù)管理教學(xué)方法：講授Unit 6 Housekeeping教學(xué)目的和要求：要求學(xué)生了解客房部的常見服務(wù)及應(yīng)對措施。二、課程基本要求通過對這門課程的學(xué)習(xí)，學(xué)生們可以拓展專業(yè)知識，掌握一定的專業(yè)英語詞匯，熟悉旅游英語的常用表達(dá)方法，并進(jìn)一步鞏固英語語言基礎(chǔ)，提高在專業(yè)領(lǐng)域內(nèi)綜合運(yùn)用英語語言的能力。教學(xué)基本內(nèi)容：Ⅰ Listening Comprehension聽力對話重點(diǎn)句型聽力Ⅱ Useful Expressions酒店服務(wù)英語的總體原則組織結(jié)構(gòu)預(yù)定的常見形式預(yù)定的注意事項(xiàng)Ⅲ Situational Dialogue教學(xué)基本內(nèi)容：Ⅰ Listening Comprehension 聽力對話重點(diǎn)句型聽力Ⅱ Useful Expressions客房服務(wù)詞匯Ⅲ Situational Dialogue(1) Miss Liu wants to have breakfast in her room 1878. Her order is a cup of coffee with sugar, one fried egg, one sandwiches and a glass of chilled apple juice. About 10 minutes later, the waiter sends the breakfast. (2) Mr. White wants to know if it is possible to have an extra bed for his 9 years old son. The room attendant asks him to fill out a form and contracts with the Front Desk. It is $20 for extra bed per night. Ⅳ Reading ComprehensionText A: (1) What benefits can hotel get