旅游酒店英語教案-免費閱讀
【正文】 教學(xué)基本內(nèi)容：學(xué)生進行角色扮演，以小品方式進行鍛煉本單元重點和難點：小品劇情設(shè)計教學(xué)方法：學(xué)生參與Midterm exercise教學(xué)目的和要求：就前半學(xué)期所學(xué)內(nèi)容做一次鞏固，加深學(xué)生對知識的理解，提高應(yīng)用能力。教學(xué)基本內(nèi)容：Ⅰ Listening Comprehension聽力對話重點句型聽力 Ⅱ Useful Expressions客房部部結(jié)構(gòu)客房迎賓服務(wù)客房清理服務(wù)的注意事項客房設(shè)施詞匯Ⅲ Situational Dialogue(1) The bell man greets and shows the guest Room 3305. He first opens the door for the guest and carries guest‘s luggage. He draws back the curtains, turns on the TV and shows the mini bar. When he is going to make a cup of tea for the guest, the guest gives him ￥10 and the bell man leaves the room. (2) A guest asks a room attendant to make up the room right now because he will have some visitors. After cleaning, he asks the room attendant to fetch some fresh towels, a bottle of ice, some flowers and candles. Try to handle this situation. Ⅳ Reading ComprehensionText A: (1) List the factors which will influence staff scheduling. (2) How to make Visual Rota?(3) Talk something about the function of Visual Rota.Text B: (1) Differentiate overview among Chief Housekeeper, Asst. Chief Housekeeper and Floor Supervisor.(2) Differentiate requirements, salary and benefits among stations. Ⅴ Exercises and summary 本單元重點:客房服務(wù)的處理流程本單元難點：客房服務(wù)與客人關(guān)系的處理教學(xué)方法：講授Unit 7 Laundry Service教學(xué)目的和要求：要求學(xué)生能夠使用英文完成對客人衣物洗滌服務(wù)的處理。本課程要求學(xué)生在學(xué)習(xí)過程中主要鍛煉英語的聽、說、讀能力，在工作中能夠順暢的與服務(wù)對象展開交流；要求學(xué)生在一定程度上掌握寫作和翻譯能力，在實踐中發(fā)揮專業(yè)人才的作用。三、教案內(nèi)容Unit 1 Reservation教學(xué)目的和要求：要求學(xué)生掌握在酒店服務(wù)中如何使用英語幫助客人進行預(yù)訂。教學(xué)基本內(nèi)容：Ⅰ Listening Comprehension 聽力對話重點句型聽力Ⅱ Useful Expressions洗衣服務(wù)短語Ⅲ Situational Dialogue(1) Mr. Smith wants to have express laundry service because he is going to have a meeting this afternoon. He’d like his suit to be dry clean. Try to handle this. (2) The guest wants to know how to get the laundry service. Try to explain service time and charges. (3) One guest finds her skirt is damaged by washing and asks for pensation. Try to solve this problem. Ⅳ Reading ComprehensionText A: (1) Why laundry quality is important in hospitality industry according to the passage?(2) What benefits can we get in operating an inhouse laundry?Ⅴ Exercises and summary 本單元重點:洗衣服務(wù)的流程本單元難點：如何處理貴重服飾的洗滌要求教學(xué)方法：講授Unit 8 Room Service教學(xué)目的和要求：要求學(xué)生了解全服務(wù)酒店可以向顧客提供的各種服務(wù)。要求學(xué)生了解旅游業(yè)當(dāng)前的熱點問題，并對此闡述個人觀點。教學(xué)基本內(nèi)容：Ⅰ Listening Comprehension 聽力對話重點句型聽力Ⅱ Useful Expressions康樂中心康體設(shè)施Ⅲ Situational Dialogue(1) Mr. Brown and his friends e to the gymnasium in the hotel. The attendant greets them and int
教學(xué)教案相關(guān)推薦
鄂ICP備17016276號-1