物業(yè)管理畢業(yè)論文-試談提高物業(yè)管理客戶服務(wù)質(zhì)量的具體(存儲版)
【正文】 e relationship improve property management enterprise customer service quality and on the building of a harmonious munity and promote the harmonious development of the society to have the important meaning. 【 key word】 property management service quality Countermeasures 廣東交通職業(yè)技術(shù)學(xué)院公路學(xué)院 2022屆物業(yè)管理專業(yè)畢業(yè)論文 目錄 【摘要】 ....................................................................................................................................................... III Abstract ....................................................................................................................................................... IV 第 1 章、物業(yè)管理客戶服務(wù)概述 ................................................................................................................. 1 客戶服務(wù)的含義 ..................................................................................................................................... 1 客戶服務(wù)在物業(yè)管理中的作用 ............................................................................................................. 1 第 2 章、物業(yè)管理客戶服務(wù)特性 ................................................................................................................. 1 服務(wù)和管理合二為一 ............................................................................................................................. 2 服務(wù)對象非常廣泛服務(wù)內(nèi)容不斷豐富 ............................................................................................. 2 服務(wù)標(biāo)準(zhǔn)難于落實 ................................................................................................................................. 2 第 3 章、物業(yè)管理客戶服務(wù)質(zhì)量社會現(xiàn)狀 ................................................................................................. 3 物業(yè)管理與業(yè)主之間矛盾重重 ............................................................................................................. 3 行業(yè)人才匱乏高素質(zhì)人才更是鳳毛麟角 ......................................................................................... 3 客服資金投入與產(chǎn)出比例失調(diào) ............................................................................................................. 4 物業(yè)管理的法制建設(shè)滯后 ..................................................................................................................... 4 第 4 章、影響物業(yè)管理客戶服務(wù)質(zhì)量的主要原因 ..................................................................................
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