【正文】 difficult to and measurable job behaviors develop measures Multiperson Compares employees with one Unwieldy with large number of another employees MBO Focus on end goals。Human Resource Management Part 3: Training and Development Power Point by Cheng Chiang (Johnnie) Chen DaYeh University Chapter 5 Training and Developing Employees ? Human resource management (HRM): The management function that is concerned with getting, training, motivating, and keeping petent employees. ? 對組織內(nèi)人力資源的管理，一般指企業(yè)內(nèi)所有人力資源的取得，運用和維護等過程。 results Timeconsuming oriented 3600 Appraisal More thorough Timeconsuming 績效評估方法 ? 表 68 Performance Evaluation ? What Do We Evaluate? Traits Individual Task Outes Behaviors Performance Evaluation Performance Evaluation ? Who Should Do the Evaluating? Immediate Supervisor Peers SelfEvaluation Immediate Subordinates Suggestions for Improving Performance Evaluations Emphasize behaviors rather than traits. Document performance behaviors in a diary. Use multiple evaluators to overe rater biases. Evaluate selectively based on evaluator petence. Train evaluators to improve rater accuracy. Provide employees with due process. One manager’s perspective ? 360degree appraisal: An appraisal device that seeks feedback from a variety of sources for the person being rated. ? Discipline: Actions taken by a manager to enforce an anization’s standards and regulations. ? Employee counseling: A process designed to help employees overe performancerelated problems. 360Degree Evaluations The UnionManagement Interface Keep Jobs HereN o M o r e L a y o f f sN o M o r e L a y o f f sM o r e W a g e sM o r e a g e sB e t t e r W o r k i n g B e t t e r o r k i n g C o n d i t i o n sC o n d i t i o n sCompensation and Benefits ? Compensation administration: The process of determining a costeffective pay structure that will attract and retain petent employees, provide an incentive for them to work hard, and ensure that pay levels will be perceived as fair. ? Employee benefits: Nonfinancial rewards designed to enrich employees’ lives. Compensation Administration ? Knowledge, skills, abilities ? Authority and responsibility ? Nature of the business ? The environment ? Geographic location ? Performance levels ? Seniority ? Compensation philosophy Determining Benefits Determining Pay Levels Administration of Employee Compensation Workforce Diversity Sexual Harassment Current HRM Issues Managing Diversity in Organizations Work Personal Life Integration or Segmentation Work Life Conflicts Managing Diversity in Organizations (cont’) ? Diversity Training – Participants learn to value individual differences, increase crosscultural understanding, and confront stereotypes. – A typical diversity training program: ? Lasts for half a day to three days. ? Includes roleplaying exercises, lectures, discussions, and sharing experiences. FamilyFriendly Benefits Unions and Management Current HRM Issues Current issues in HRM ? Sexual harassment: Sexually suggestive remarks, unwanted touching and sexual advances, requests for sexual favors, or other verbal and physical conduct of a sexual nature. ? Familyfriendly benefits: A wide range of work and family programs to help employees。 less Do not provide depth of job scales timeconsuming than others