【正文】 Business Data業(yè)務(wù)數(shù)據(jù)Department用戶部門Procedure流程Frequency頻率71. What’s the disaster recovery plan? Have been tested? Who will perform the recovery? Have they been trained?請詳述大錯修復(fù)的流程。Position職位Skill set技術(shù)要求62. Are there any service agreement with user departments or hardware/software vendors?與其它用戶部門或軟硬件供應(yīng)商是否有服務(wù)協(xié)議？ User Department / vendor用戶部門/供應(yīng)商Service Agreement服務(wù)協(xié)議Internal內(nèi)部或外部63. Is there a help desk in your pany? If yes, please describe in detail:公司里是否有幫助服務(wù)臺？若有，請詳述：Location地點Availability實用性Service Agreement服務(wù)協(xié)議Service Content服務(wù)內(nèi)容Issue Tacking Tools問題跟蹤工具Local本地Remote遠(yuǎn)程Third Party第三方64. If no help desk, who will handle the user requests? Any standard for this kind of service? Any standard for this kind of service?若沒有幫助服務(wù)臺，誰應(yīng)處理用戶的幫助請求？是否有這種服務(wù)的標(biāo)準(zhǔn)？Personnel人員Workload工作量Services description服務(wù)描述StandardsStandard標(biāo)準(zhǔn)65. What is the mon munication channel / tool between users and request receiver?用戶和需求接受者之間通常的交流方式是什么？168。 By skill技術(shù)168。多少個部門分布在多少地點？它們之間的平均距離是多少(100m, 200m, 500m, 1km, 或更遠(yuǎn))？它們之間已經(jīng)擁有網(wǎng)絡(luò)連接了嗎？38. Please draw the existing network diagram with network capacity, network protocol, network topology, specification of network ponents, server capacity, server configuration, database information, 。 176。 173。 175。172。 174。 NO否28. Any existing application has Y2K problem? Has they addressed yet?在目前使用的應(yīng)用程序中，有Y2K問題嗎？若有，是否均已被解決？Applications應(yīng)用程序Y2K problem 問題 (Yes or No是或否)Addressed 解決 (Yes or No是或否)29. What is the procedure for the application purchasing or developing? 應(yīng)用程序的購買或開發(fā)的程序是怎樣的？Who would be the initiator, approver, etc誰是發(fā)起者和決策者？(信息技術(shù)部門？還是用戶部門？) 誰是擁有者？ Who is the initiative of the action, IT department or user department? Who is the owner of the application?Decision Maker決策者User Department用戶部門IT Department信息技術(shù)部門30. What is the status of applications updates, fixes, etc.? 應(yīng)用程序的狀態(tài)是什么？(升級？安裝？等等) How is this process handled?這一過程是怎樣被處理的？31. Do you foresee the current applications/systems will be able to sustain the growth of business transaction volumes in the region in the ing 5 years? 您認(rèn)為現(xiàn)有的應(yīng)用程序/系統(tǒng)可以滿足近5年業(yè)務(wù)量增長的需求嗎？If not, by when do you think will these applications/systems be fully overloaded?若不能，您認(rèn)為什么時候這些應(yīng)用程序/系統(tǒng)將會徹底超負(fù)荷運轉(zhuǎn)？Applications/Systems應(yīng)用程序/系統(tǒng)Current Capacity目前容量Overloaded Now ?超負(fù)荷運轉(zhuǎn)0399004015026037Yes 是 No否是 否Yes No是 否Yes No是 否Yes No32. Do you use enabling technologies like EDI, imaging, workflow, the Internet, etc.? 一些開放技術(shù)，例如EDI, imaging, workflow, Internet等等已經(jīng)被采用了嗎？What are your plans for the future use of these technologies?是否有關(guān)于使用這些技術(shù)的未來計劃？Enabling Current Usage目前使用情況Future Plan未來計劃EDIImagingWorkflowInternetOthers其它33. How do you evaluate the system’s and application39。Application應(yīng)用程序Version版本Type類型Function支持功能System系統(tǒng)要求26. Are the existing applications integrated? ? 目前的應(yīng)用程序均已被集成化了嗎？若不是，程序之間采用了什么樣的接口？(例如，批處理，文件傳輸，手工)If not, what kinds of interface are adopted (. batch, file transfer, manual)? 168。 Quick response to customer /user queries針對用戶需求的快速反應(yīng) Single points of contact provided with good continuity個別的服務(wù)聯(lián)系具有較好的持續(xù)性 Responsibility questioned for every problem對每個問題的出現(xiàn)沒有清楚的職責(zé)劃分Feedback channel信息反饋172。 174。 最低Lowest 176。 Responsibility相應(yīng)職責(zé)3. What is the turnover rate annually?年人員流失率是多少？o Less than少于5% o 5% 10% o 20% 30% o Higher更高Reason for leaving流失原因: ：4. What level of the turnover rate annually, less than 5%, 10%, 20%, 30% or higher? What are the main reason for IT personnel staying or leaving?o 5% o 10% o 20% o 30% o HigherReason: 5. Who defines business requirements for the IT department? How about the detail level? How are business requirements municated to IT department?6.7. What are the major tasks and services does the IT organization provide?信息技術(shù)部門的主要任務(wù)或主要提供的服務(wù)是什么？ Any service or support provided to other entities對?公司外的其它任何實體提供服務(wù)嗎？IT Team信息技術(shù)組Major Tasks and Services主要任務(wù)和服務(wù)Service Receiver服務(wù)接受方8. 請描述信息技術(shù)部門和其它用戶部門之間關(guān)于業(yè)務(wù)需求/變革需求/應(yīng)用程序支持和反饋信息等等的溝通渠道。 176。 1