【正文】 resolve they conflicts can be led. TRAINING IS NOT A LUXURY FOR MANAGERS…IT IS A NECESSITY! 大量的管理 資料瘋狂下載 EMPLOYEES BENEFIT FROM TRAINING Employees benefit from training. Management’s job is to demonstrate how training will help employees. Properly explained, employees will want to be trained. They will participate in training activities. They will receive maximum benefits from their training experience. WHAT DO EMPLOYEES GET OF TRAINING? There’s an old saying, “if trainee hasn’t learned it’s because the trainer hasn’t trained.” Trainees who understand the benefits they will receive from training will want to learn. 大量的管理 資料瘋狂下載 EMPLOYEES BENEFIT FROM TRAINING (Continued) Check any of the following you would like to achieve: □ Personal knowledge that you □ Promotion are doing a good job. □ Freedom from onthejob □ Wage/salary increase. Accidents. □ No anxiety about performance □ Increase in tips(where evaluations. Applicable). □ Fewer customer plaints. □ Freedom from onthejob boredom. □ Feeling of being a “professional.” □ Less tiresome work □ Respect/esteem from customers, □ Participation in career peers, and your boss. development programs. □ Knowledge that your job is □ Good first onthejob secure experiences. □ Better relationship with your □ Less stress. manager. □ Improved teamwork □ Job enjoyment. □ More fun on the job. Guess what? Your employees will likely be happy with the same things that you checked. You may have checked all of the factors. Each is influenced by training. 大量的管理 資料瘋狂下載 TAKE THE TRAINING TEST Which of the following statements about training are True? False? or Partially True?(maybe)? Check your answers and pare them to the author’s Statements below. True False Maybe 1. Training can be difficult □ □ □ 2. Training should be costeffective □ □ □ 3. Training is a line responsibility. □ □ □ 4. Only new employees benefit from training. □ □ □ 5. Training can modify an employee’s attitudes □ □ □ 6. Training is best when objectives involve. □ □ □ increasing/changing, knowledge/skill levels 7. Training should be done when time permits □ □ □ 8. Training for problem resolution is different □ □ □ than teaching a new employee job skills Check your answers. 1. True—training can be difficult。 profits will be higher. Saving Employees—Employees who know how to do work according to their boss’s expectations will be less anxious and turnover will be reduced. Saving Customers and Making New One—Customers are happy when they receive the products/services they expect. Training helps assure that this will consistently happen. We hope you checked all of the above. Training can provide all of these benefits. You, your customers, your employees, and your anization have much to gainand nothing to losewith a high quality training program. Which of the following will benefit your anization? Saving Time—A trained staff will promote efficiency. Both the manager’s time and that of employees will be saved. Reducing Staffing Concerns—Trained employees are better prepared and more eligible for promotion opportunities. Saving Relationships—Managers who show their concern for employees with quality training help motivate them and morale levels are likely to increase. Give yourself an “A” if you checked all six boxes 大量的管理 資料瘋狂下載 TRAINING IS PART OF EFFECTIVE SUPERVISION A manager must do many things at once. All are important. Nothing is more important than training. The management of people determines anizational success. Training cannot wait until “the manager gets around to it” or “when time permits.” Training must receive a high priority from management. The highest levels of management must agree about the importance of training and allocate time and resources for it to be done well. No manager can train in a vacuum. Top management must endorse the value of training and employees must be convinced of what training will do for them. MANAGERS MUST BE EFFECTIVE TRAINERS 大量的管理 資料瘋狂下載 TRAINING KNOW HOW IS A MUST FOR MANAGERS Managers Must Do Managers Must Manage Several Things Several Resources √ Plan √ Time √ Organize √ People(Employees) √ Staff √ Money √ Supervise √ Materials √ Coordinate √ Energy √ Control √ Procedures √ Evaluate √ Equipment