【正文】 n. 大量的管理 資料瘋狂下載 EMPLOYEES BENEFIT FROM TRAINING (Continued) Check any of the following you would like to achieve: □ Personal knowledge that you □ Promotion are doing a good job. □ Freedom from onthejob □ Wage/salary increase. Accidents. □ No anxiety about performance □ Increase in tips(where evaluations. Applicable). □ Fewer customer plaints. □ Freedom from onthejob boredom. □ Feeling of being a “professional.” □ Less tiresome work □ Respect/esteem from customers, □ Participation in career peers, and your boss. development programs. □ Knowledge that your job is □ Good first onthejob secure experiences. □ Better relationship with your □ Less stress. manager. □ Improved teamwork □ Job enjoyment. □ More fun on the job. Guess what? Your employees will likely be happy with the same things that you checked. You may have checked all of the factors. Each is influenced by training. 大量的管理 資料瘋狂下載 TAKE THE TRAINING TEST Which of the following statements about training are True? False? or Partially True?(maybe)? Check your answers and pare them to the author’s Statements below. True False Maybe 1. Training can be difficult □ □ □ 2. Training should be costeffective □ □ □ 3. Training is a line responsibility. □ □ □ 4. Only new employees benefit from training. □ □ □ 5. Training can modify an employee’s attitudes □ □ □ 6. Training is best when objectives involve. □ □ □ increasing/changing, knowledge/skill levels 7. Training should be done when time permits □ □ □ 8. Training for problem resolution is different □ □ □ than teaching a new employee job skills Check your answers. 1. True—training can be difficult。 and guidelines for performance evaluation criteria can be developed. 大量的管理 資料瘋狂下載 SAMPLE TASK LIST Position: Tasks required to perform in this position, (listed by priority): 1. 2. 3. 4. 5. 6. All significant tasks which an employee working in a specific position must do should be listed. For example, a sales clerk may, as part of the job: operate the cash register correctly for each transaction(daily) plete a daily sales report to the specifications required(daily) attend to the needs of customers(daily) conduct inventory counts(weekly) vacuum the carpet(daily) etc. Once all basic tasks have been identified, a person with training responsibilities will know what a new sales clerk must acplish To be successful, a training program must present all of the necessary information to allow a recently hired sales clerk to understand and perform the job to the level of quality expected. Want to try an experiment to learn more about Task lists? See page 69 to apply what you have learned. 大量的管理 資料瘋狂下載 SAMPLE TASK BREAKDOWN Position: Task The procedures to plete this task include: Step Process Equipment/ Supplies Time Requirements Other 1. 2. 3. 4. 5. A task breakdown describes, in sequence, what employees must do in order to perform a task correctly. Consider, for example, a sales clerk operating a cash register. Operating instructions provided by the manufacturer of the equipment might be an excellent starting point. These can then be integrated into the specific job requirements. Or, how exactly should inventory counts be taken? What considerations are necessary when approaching a customer, etc.? The answers to these questions cannot be supplied in a manufacturer’s instruction booklet. The procedures which evolve to answer questions such as these can very beneficial even before training activities begin! Want to try an experiment to learn more about Task breakdowns? See page 70 in the back of this book 大量的管理 資料瘋狂下載 QUALITY STANDARDS TEST Check (□) the following statements which are true in your anization: □ 1. Quality standards have been established for all activities undertaken by persons in all positions. □ 2. Quality of work output is a significant factor in employee appraisals. □ 3. Customer plaints about quality problems are extremely rare. □ 4. Quality is just as important as quantity when tasks are performed. □ 5. Quality standards are consistently measured and reported on. □ 6. Management’s philosophy and expectations about maintaining quality standards are well known. □ 7. Employee training programs emphasize quality requirements as skills that are taught. □ 8. Employees are rewarded by meeting(exceeding)quality goals. How many did you check as true? Any that w