iso9001-2000資料-免費閱讀
【正文】 efficient use of resources ?Adequacy, accuracy and performance of measurements ?Relationships with customers/ suppliers/ other interested parties –Financial measurements ?Prevention cost ?Non conforming / failure cost ?Lifecycle cost Self assessment –Satisfaction surveys for customers and other interested parties ?Feedback on products ?Customer amp。 continual improvements Enhance Customer satisfaction by meeting customer requirements Human Resources Infrastructures Infrastructures needed to achieve product conformity Work environment Work environment needed to achieve product conformity Resource Management 6 Human Resources Enhanced Competent on the basis of appropriate education, skill and experience Define petencies for people performing work affecting product quality Provide training or actions Evaluate effectiveness of the training / actions Employees should aware importance of the activity being performed Human Resources Control of monitoring measuring devices Control Preservation of product Validation of processes Identification amp。 control Monitoring and Measuring of processes Continual improvements 4 Quality management system Quality Policy Quality Objectives Quality Manual Procedures required by the Standard Procedures required for planning, operation amp。 meeting requirements PLAN . Purchasing Process Performance Measurements ?Delivery status – Ontime, On spec, NCP etc ?Supplier evaluation Outputs ? Receipt of Material on right condition ? Right Quality Right Quantity ? Right Time Purchasing Procedure Interactions to ?Storage ?Inspection and Testing ?Manufacturing ?Finance Inputs ? Required item / quantity / date ? Applicable specs ? Supplier source ? Suppliers capability to meet our requirements Provision of resources Human resources Infrastructures Work environment 6 Resource Management General requirements Documentation Requirements Planning Customer related processes Design amp。 direction of the anization ?Should create amp。 maintain environment to achieve anization’s objectives Involvement of People ?People of all levels are essence of an anization ?Their full involvement for anization’s benefit Process approach Desired results are achieved more efficiently when activities and resources are managed as process Principles of new standard System approach to Management Identifying, understanding and managing interrelated process as a system contributes to the anization’s effectiveness amp。 development Purchasing Production amp。 control of Organization activities Records Document requirements Responsibilit
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