外貿(mào)函電之module2companyb-免費(fèi)閱讀
【正文】 Useful Terms ? Call Center (客戶服務(wù)呼叫中心 ) A call center is a physical place where customer and other telephone calls are handled by an anization, usually with some amount of puter automation（自動(dòng)化（技術(shù)），自動(dòng)操作） . Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mailorder catalog anizations, telemarketing panies, puter product help desks, and any large anization that uses the telephone to sell or service products and services. ?Screen (vt.) : 甄選；篩查 ?The United States has sent a team of experts to Yemen to help screen air cargo following a plot to mail bombs to . ，美國(guó)已派遣一個(gè)專(zhuān)家組到也門(mén)，幫助篩查發(fā)往美國(guó)的航空貨物。 2. Moral incentives。 – The sum charged for riding in a public conveyance. 乘坐公共 交通工具 的費(fèi)用。 Case Study 2 Avon Each employee of the pany is authorized to make a maximum of RMB 1000 worth purchases every month at the inhouse store of the pany at 30% off. The purchases shall be paid with the pany designated bank card. Useful Terms ? Cash Bonus (現(xiàn)金分紅 /現(xiàn)金紅利 ) Compensation paid to an employee or employees for achieving a particular sales goal or anizational objective. This is above and beyond either a Commission or a Salary. A corporation achieving a 10% increase in profits may distribute part of the earnings as a cash bonus to its employees. Useful Terms ? Recognition [?rek?ɡ?ni??n] (表彰 /認(rèn)可/獎(jiǎng)勵(lì) ) Recognition is the act of acknowledging someone for great work or acplishments. Being recognized builds the morale and selfworth of a person. Recognition programs at workplaces are important because they encourage employees to work harder and build up appreciation for the pany from workers. A recognition program might include rewards and prizes, a day off, additional pay or even just a mention of the person39。 inflexible) Annual leave, pany car, acmodation subsidy, meal allowance, 13th month pay, bonus, stock options, childcare /retail vouchers, relocation allowance, etc. + 20% base pay Case Study 3 PricewaterhouseCoopers ? PricewaterhouseCoopers offers vouchers to maternity returners at the rate of 20% of the monthly pay for the first 12 months following their return to work. It also offers them as an option within the pany39。s 商品 。L/O/G/O Module 2 Company benefits Contents Presentation amp。 Useful Terms
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