【正文】 rewards ? Measurements and rewards must be consistent with change objectives。and therefore… Increases customer satisfaction and Decreases warranty cost! Process cost and defects Reducing the total defects in the entire process: – Reduces the cycle time per unit … ? Reducing WIP(Work in process) ? Reducing inventory carrying costs – Resuces defect inspection,analysis,and repair cost。 overview Demystifying Six Sigma Creating the Six Sigma Culture Managing the six sigma culture Total cycle Time Reduction Success Examples Around the world How to Implement Six Sigma in your business Q amp。 adopted 1986 ? Five minor changes in1992 ? No significant changes during five different chairman – Bob Galvin – Gee Fisher – Bill Wiese – Gary Tooker – Chris Galvin Creating and managing the Six Sigma quality culture Sis sigma quality One of the two key drivers of increased Total customer satisfation and reduced cost Product/Service is delivered when promised ? Every occurrence of a defect within the process requires time to inspect,fix,and reinspect ? Average cycle time is directly proportional to the total number of defects in the process. Product/service is delivered with no defects ? No test/inspection is 100% effective in finding defects. ? Delovered defects escape test/inspection within the process. ? Delivered defects are directly proportional to the total number of defects in the entire process Six sigma quality impoves customer satisfaction Reducing the total defects in the enire process reduces: – Delivery delinquencies。 institutionalize Problem splve analyze Defect analysis is done by the appropriate anization: Marketing Engineering Manufacturing Materials service etc… Process step 1 Process step 2 Process step 3 Record defects Trend chart/Goal Record defects Record defects Record defects Record defects supplier customer Institutionalize solutions Continuous improvement meyhodology action name date time 100 Pareto analysis/ root cause indetification measure Results amp。 answers 。 design for manufacturability Cycle time reduction Motorola’s black belt Problemsolving tools n 驅動力來自評量指標以及合理 且具挑戰(zhàn)性的目標 The sixsteps design process Manufactued product ? Identify physical and functional requirements of customer ? Determine characteristics of product critical to each ? Determine for each characteristic,whether controlled by part,process,or both ? Determine maximum range of each characteristics ? If CP2 redesign material,profuct,and process as required. Administrative/office ? Identify the work you do(your product) ? Identify who your work is for(your customer) ? Identify what you need to do your work,and from whom(your supplier) ? Map the process. ? Mistakeproof the process and eliminate delays. ? Estableish quality and cycle time measurement and improvement goals. Cycle time reduction Will be coverd in detail afer lunch Problem solving identification tool ? All member of the anization should have trining in problem solving indentification tools – Flow charts – Brain storming – Pareto charts – Cause amp。 education center(Mtec) established 1985munications sector begins total defects per unit measurement(TDU)