ktv服務(wù)員管理制度-預(yù)覽頁
【正文】 anaging, give full cooperation with cadre door employee, abide by personnel rules, do good own , the lootive condition that is in charge of inspecting departmental facility, discover the problem applies for approval in time to superior maintenance , KTV clerk must want adroitness control to serve skill, clean standard, hold a section each place facility clean, article orderly, air pure and fresh, environment is , the guest awaits serve time demarcate to be 60 seconds, must not provide time more than, do not get cold reception , KTV clerk should remind a guest to had kept oneself article, do not want do sth without authorization to reduce sectional place to set serve technological process and the requirement according to the guest is reasonable , pick up a He Wei to keep goods, want to hand in minister or director instantly, later total desk is big assistant manager keeps and make good record by director pay with equipment file for reference, be like guest claim, must pass old hall assistant manager, ask a guest to describe article feature in detail(if machine of mobile phone, BP asks his to tell an engine order to dial test and verify)show effective certificate and login put on record, just can return still, be like long nobody are gotten, hand in a pany to be handled , when the guest arrives, answer to greet sb mannerly immediately, and the requirement according to the guest is reasonable arrangement.第五篇：ktv服務(wù)員崗位職責(zé)ktv服務(wù)員崗位職責(zé)ktv服務(wù)員崗位職責(zé)熟悉卡拉OK室的工作內(nèi)容、工作程序。負(fù)責(zé)卡拉OK室的衛(wèi)生清潔工作。，聽取DJ經(jīng)理工作安排。，增加自己的專業(yè)水平，不斷提高自己的 服務(wù)質(zhì)量。積極參與公司組織的各項(xiàng)業(yè)務(wù)培訓(xùn)，熟悉服務(wù)生工作內(nèi)容和工作流程，不斷 積極參與公司組織的各項(xiàng)業(yè)務(wù)培訓(xùn)，熟悉服務(wù)生工作內(nèi)容和工作流程，提高自身素質(zhì)與業(yè)務(wù)水平。在崗期間，時(shí)刻準(zhǔn)備為客人服務(wù)，聽到客人呼喚必須立即回應(yīng)。ktv服務(wù)員崗位計(jì)劃每天按營運(yùn)經(jīng)理崗位責(zé)任的內(nèi)容去協(xié)助營運(yùn)經(jīng)理工作，執(zhí)行營運(yùn)經(jīng)理的指令，負(fù)責(zé)貫徹落實(shí)到位。巡視現(xiàn)場，督促服務(wù)人員保持高水準(zhǔn)的服務(wù)。監(jiān)督服務(wù)人員是否有違紀(jì)行為(如黑單多買、索要小費(fèi)、私藏酒水、偷竊財(cái)物、扎堆聊天、怠慢客人等)，對(duì)于出現(xiàn)的問題要馬上勒令員工改正，并在員工例會(huì)上視情況輕重予以處理。1處理客人投訴要即時(shí)解決，并及時(shí)將情況上報(bào)上級(jí)。1控制guǎn lǐ好公司的財(cái)物。KTV服務(wù)員制度上下班必須按規(guī)定員工通道進(jìn)出，不遲到、早退，下班后不得無故在營業(yè)場所逗留。團(tuán)結(jié)同事，互助互愛，發(fā)揚(yáng)團(tuán)體精神，不在背后議論他人是與非，隨時(shí)配合其他工作者。要愛護(hù)公物，節(jié)約并控制成本，損害公物者按原價(jià)賠償，情節(jié)嚴(yán)重者追究其責(zé)任。
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