operationsstrategyandcompetitiveness英文版-預(yù)覽頁(yè)
【正文】 l Management Human Resource Management Information Management Enterprise Capabilities Strategic Vision 9 Strategy Begins with Priorities ?Consider the case of a personal puter manufacturer. 1. How would we segment the market according to product group? 2. How would we identify product requirements, demand patterns, and profit margins for each group? 3. How do we identify order winner and order qualifiers for each group? 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 13 Four Stages of Service Firm Competitiveness (continued) ?Stage III. Distinctive Competence Achieved – Reputation for meeting customers’ expectations – Customerfocused operationsmanagement support ?Stage IV. World Class Service Delivery – Firm name synonymous with service excellencefocus on delighting rather than satisfying customers – Continuous learning and improvement of operations 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 17 Productivity ?Partial measures – output/(single input) ?Multifactor measures – output/(multiple inputs) ?Total measure – output/(total inputs) In pu tsOutpu ts =ty P ro d uctivi 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 謝 謝 :51:0808:5108::51 08:5108:51::51:08 2023年 2月 8日星期三 8時(shí) 51分 8秒 演講完畢，謝謝觀看！
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