operationsstrategyandcompetitiveness英文版(更新版)
【正文】 ople and equipment ?Knock down munication barriers within anizations and recognize mutuality of interests with other panies and suppliers. 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 5 Dealing with Tradeoffs Cost Quality Delivery Flexibility FOCUS FOCUS FOCUS FOCUS Plant within a Plant (PWP) Traditional Approach Advanced Approaches World Class Manufacturing Tradeoffs 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 4 Operations Priorities ?Cost ?Quality ?Delivery Flexibility ?Delivery Speed ?Delivery Reliability ?Coping with Changes in Demand ?Flexibility and New Product Introduction Speed ?Other ProductSpecific Criteria 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 13 Four Stages of Service Firm Competitiveness (continued) ?Stage III. Distinctive Competence Achieved – Reputation for meeting customers’ expectations – Customerfocused operationsmanagement support ?Stage IV. World Class Service Delivery – Firm name synonymous with service excellencefocus on delighting rather than satisfying customers – Continuous learning and improvement of operations 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 謝 謝 :51:0808:5108::51 08:5108:51::51:08 2023年 2月 8日星期三 8時 51分 8秒 演講完畢，謝謝觀看！
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