operationsstrategyandcompetitiveness英文版(專業(yè)版)
【正文】 The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 13 Four Stages of Service Firm Competitiveness (continued) ?Stage III. Distinctive Competence Achieved – Reputation for meeting customers’ expectations – Customerfocused operationsmanagement support ?Stage IV. World Class Service Delivery – Firm name synonymous with service excellencefocus on delighting rather than satisfying customers – Continuous learning and improvement of operations 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 5 Dealing with Tradeoffs Cost Quality Delivery Flexibility FOCUS FOCUS FOCUS FOCUS Plant within a Plant (PWP) Traditional Approach Advanced Approaches World Class Manufacturing Tradeoffs 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 20 Applying Productivity Figures ?You’ ve just told your boss that the plant labor productivity is better than that of a plant in a related business. ?Why might he not be pleased with you? 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 3 Operations Strategy Customer Needs Corporate Strategy Operations Strategy Alignment Core Competencies Decisions Processes, Infrastructure, and Capabilities 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 15 MIT Commi
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