【正文】
98 Irwin/McGrawHill 10 4. How do we convert order winners into specific performance requirements? Us (Core petencies) Competition (Them) Differentiation 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 18 Example 10,000 Units Produced Sold for $10/unit 500 labor hours Labor rate: $9/hr Cost of raw material: $5,000 Cost of purchased material: $25,000 What is the labor productivity? 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 16 U. S. Competitiveness Drivers ?Product Development – Teams speed development and enhance manufacturability ?Waste Reduction (JIT Philosophy) – WIP, space, tool costs, and human effort ?Improved CustomerSupplier Relationships – Borrowed from Japanese Keiretsu ?Improved Leadership – Strong, independent boards of directors 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 7 Service Breakthroughs ?Service can be an “ order winner” Warranty Roadside Assistance Travel Planning Loaner Vehicles Leases 169。The McGrawHill Companies, Inc., 1998 Irwin/McGrawHill 2 Chapter 2 Operations Strategy and Competitiveness ?Operations Strategy ?A Framework for Operations Strategy in Manufacturing ?Operations Strategy in Services ?Meeting the Competitive