【正文】 ................................................104運營體系分管高管關(guān)鍵績效指標(biāo)（建議） ........................................................................................................................................................105研發(fā)體系分管高管關(guān)鍵績效指標(biāo)（建議） ........................................................................................................................................................107綜合管理體系關(guān)鍵績效指標(biāo) ..................................................................................................................................................109發(fā)展計劃部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................109集團辦公室關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................116保密辦關(guān)鍵績效指標(biāo) .............................................................................................................................................................................................127人力資源部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................130財務(wù)體系關(guān)鍵績效指標(biāo) ..........................................................................................................................................................136財務(wù)會計部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................136審計部關(guān)鍵績效指標(biāo) .............................................................................................................................................................................................148黨群工作部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................151運營體系關(guān)鍵績效指標(biāo) ..........................................................................................................................................................162采購部關(guān)鍵績效指標(biāo) .............................................................................................................................................................................................162檢驗計量部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................174條件保障部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................190建設(shè)項目辦公室關(guān)鍵績效指標(biāo) ............................................................................................................................................................................206質(zhì)量安全部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................210市場開發(fā)部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................217 6 生產(chǎn)經(jīng)營部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................226研發(fā)體系關(guān)鍵績效指標(biāo) ..........................................................................................................................................................234科研管理部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................234研究室關(guān)鍵績效指標(biāo) .............................................................................................................................................................................................243知識管理部關(guān)鍵績效指標(biāo) .....................................................................................................................................................................................253分公司關(guān)鍵績效指標(biāo) .............................................................................................................................................................................................264下屬參控股公司關(guān)鍵績效指標(biāo) ............................................................................................................................................................................266 1 第一部分 導(dǎo)言一．本關(guān)鍵績效指標(biāo)體系作為考核管理制度實施的基礎(chǔ)而被提供。學(xué)習(xí)成長：公司是否有能力不斷創(chuàng)新，改善，從而實現(xiàn)持續(xù)增長？（二）平衡計分卡體系特點；； 2 三．平衡計分卡四個方面指標(biāo)的要求（一）財務(wù)方面財務(wù)性績效指標(biāo)可顯示出策略和執(zhí)行是否改善了公司利潤。（二）客戶方面企業(yè)應(yīng)以目標(biāo)顧客和目標(biāo)市場為方向，客戶面的考核是檢視滿足核心顧客的關(guān)鍵方面。（三）內(nèi)部營運方面發(fā)展平衡計分卡的順序，通常是在先制定財務(wù)和客戶方面的目標(biāo)與指標(biāo)后，才制定企業(yè)內(nèi)部流程面的目標(biāo)與指標(biāo)，這個順序使企業(yè)能夠抓住重點，專心衡量那些與股東和客戶目標(biāo)息息相關(guān)的流程。平衡計分。在這方面應(yīng)以對客戶滿意度產(chǎn)生最大影響的業(yè)務(wù)流程為中心，同時應(yīng)該努力去確認(rèn)公司的主要能力以及為了保持市場領(lǐng)先地位所需的關(guān)鍵技術(shù)，進而細(xì)化成各項指標(biāo)?？蛻糇铌P(guān)心的不外于五個方面：時間，質(zhì)量，性能，服務(wù)和成本。財務(wù)性指標(biāo)是一般企業(yè)常用於績效評估的傳統(tǒng)指標(biāo)。（一）平衡計分卡簡介以平衡記分卡為核心的績效管理體系是目前最有效的管理手段之一，平衡記分卡是一種全面的績效考核體系，除了傳統(tǒng)的財務(wù)衡量指標(biāo)之外，還提出了三個新的考核領(lǐng)域：客戶，內(nèi)部運營和學(xué)習(xí)成長。二．本關(guān)鍵績效指標(biāo)體系是以全面績效管理工具－平衡計分卡為基礎(chǔ)。典型的財務(wù)目標(biāo)和盈利、成長及股東價值有關(guān)。平衡計分卡要求企業(yè)將使命和策略詮釋為具體的與客戶相關(guān)的目標(biāo)和要點。以客戶需求為基礎(chǔ)而建立目標(biāo)固然重要，但如何滿足客戶的需求 3 則對公司的內(nèi)部營運提出要求