【正文】
rary marketing theory, can causenormative tensions for marketing managers that in turnresult in ethical violations. The servicedominant (SD)logic, as proposed by Vargo and Lusch (2020a, b, 2020。 Hunt and Vitell 1986).More recently, marketing ethics has built on both of thesestreams, applying normative guidance from moral andpolitical philosophy (such as deontology, social contractstheory, and virtue theory) to the more plex understandingof the marketing ethics decisionmaking processprovided by descriptive research (Dunfee et al. 1999。 citing Bowen 1953). Newissues are regularly added to this list, including stealthmarketing, predatory lending, promotion of offlabel usesof pharmaceuticals, and online privacy (Karpatkin 1999。 Sen 1987). For example,Kotler‘s societal marketing concept (SMC), introduced inthe third edition (1976) of his marketing management text,proposes that all marketing decisions be made for the benefitof the consumer, the firm, and society as a whole. However,the formulation of the various marketing strategies andtactics presented in this text is not materially different fromthat of other authors‘ who do not propose the SMC. TheSMC, while a laudable notion, has not seen extensiveimplementation in marketing (Crane and Desmond 2020).Furthermore, partmentalization of ethical issues leaves scholars free to develop apparently amoral theories, whichcan have the potential to signal to students of suchtheories that they are free from a sense of moral responsibility(Ghoshal 2020). On a more positive note,social and environmental issues appear to be gainingserious attention recently with Michael Porter and othersfocusing on a more strategic use of corporate responsibilityand sustainable marketing (Murphy et al. 2020。 A theoretical argument is advanced to support the proposition that the SD logic reduces the number of ethical tensions in marketing。 While work on measurement of intangibles continues to progress, much still needs to be done. How should wereconcile the different approaches to relationship assets— brand equity, customer equity, and reputation? What are the antecedents and consequences of each, and extent of overlap? Should ethical or societal behavior be explicitly incorporated into these measures, to assist in diagnosing what changes in intangibles‘ value can be attributed to socially responsible actions (Lemon and Seiders 2020)?amp。 Varey, R. J. (2020). Introducing a dialogic orientation to the servicedominant logic of marketing. In R. F. Lusch amp。 Perry, V. G. (2020). Retailer power and supplier welfare: The case of WalMart. Journal of Retailing, 77(3), 379. Boudette, N. E. (2020). BMW‘s CEO just says ?No‘ to protect brand. Wall Street Journal (November 26), B1. Bowen, H. R. (1953). Social responsibilities of the businessman. New York: Harper and Row. Bowie, N. E. (1999). Business ethics: A kantian perspective. Malden: Blackwell Publishers. Boyt, T. E., Lusch, R. F., amp。 Italso表明這一趨勢可能會導(dǎo)致如何在營銷實踐中的倫理 tensionsand沖突。 關(guān)鍵詞 道德的行為。 服務(wù)主導(dǎo)邏輯 介紹 盡管進行了廣泛和周到的努力致力于 marketingethics 獎學(xué)金在過去幾十年來,practiceremains theincidence 營銷道德行為高。以下簡稱 VL 的),提供了一個更加綜合的辦法 tomarketing理論來降低這種緊張關(guān)系,使愛茉莉 倫理道德倫理基礎(chǔ),以 dateMarketing是 ―等的系統(tǒng)研究如何 moralstandards 應(yīng)用到營銷決策,行為 andinstitutions‖(墨菲。 這些早期的做法往往采取normativeperspective―,發(fā)展方式的道德準(zhǔn)則或規(guī)則,以 assistmarketers 在努力的行為 ‖(亨特和 Vitell 1986年,第 6頁)。亨特和 Vitell 1986)。塔卡拉 andUusitalo 1996 年)。墨菲等人。 例如, targetmarketing概念,服務(wù)質(zhì)量,品牌資產(chǎn)的營銷手法 allaccepted 很久以前他們 issuesassociated 倫理與分析(阿貝拉 2020。 該partmentalizationThis 問題分居或 ―隔離 ‖企業(yè) ―和 ‖道德是有問題的理論和實踐。 然而,文本制定的各種營銷策略 andtactics 提出這個并無重大不同校董會fromthat其他人的 39。 從更積極的方面,社會和環(huán)境問題的關(guān)注似乎是 gainingserious最近與邁克爾波特和基地 othersfocusing上(墨菲等更具戰(zhàn)略性的使用企業(yè) responsibilityand 可持續(xù)的營銷。 1989年 。 因此,他們可能被視為可選。 雖然這種方法避免了 其他兩個清晰的分離,但仍需要采取更多的營銷步驟來解決 道德方面的考慮。 因此,它不應(yīng)該奇怪,如果有需要解決一些限制,仍然需要。 緊張測量的道德是沒有嘗試,下一個重要步驟,是他們開始運作。 堅持和 縱向變化研究公司的指紋圖譜的邏輯 SD和本文制定的各種標(biāo)準(zhǔn)也將討論上述論點加強理論??梢詺w因于對社會負(fù)責(zé)的行動(檸檬和塞德斯 2020)?和收購文件所指出的,很少有人注意支付業(yè)務(wù)在營銷風(fēng)險。 這里的利益將是更大的利益相關(guān)方之間的了解企業(yè)的各種社會之間的關(guān)系通過報告,公司的行為和觀念。 本文的意義的是,道德理念,可以集成到所有的營銷課程。 最近的一個廣告文本的研究發(fā)現(xiàn),大多數(shù)專門一章,以道德和管理問題(德拉姆賴特和墨菲 2020年)。 報告還提到,以誠信 對 ―整體性 ‖ 的理論,即市場營銷道德和業(yè)務(wù)問題的地方在右心理論,從而提供了一個綜合性的營銷方式道德。 博士論文, 達(dá)頓商學(xué)院。 安布勒,噸( 2020年)。 巴蘭坦,博士,及瓦里接口, RJ( 2020)。 巴斯,體育和法利,居( 2020 年 )。 修復(fù)一個破碎的信任。 97122。 零售雜志, 77( 3), 379。以保護品牌。 新 紐約:哈珀和行。 博伊特,碲,盧施,射頻和勒, G.( 2020年)。 營銷到市內(nèi)黑人: Powermaster 和道義責(zé)任。 學(xué)報,供應(yīng)鏈管理 36( 1), 45。 Chonko,磅和亨特,政府統(tǒng)計處( 198